Using Zoho Learn as a knowledge base
Build and manage a centralized knowledge base for your organization using Zoho Learn. You can get started with the following steps to create and share knowledge resources effectively:
Create and organize knowledge
Create a centralized knowledge repository to retain the knowledge in your organization. Build spaces to access knowledge from a common location. Create knowledge using articles and organize them in a structured hierarchy using manuals.
Share knowledge resources
Publish the articles and share your manuals with individual users or spaces in your hub. Assign admin, contributor, or reader privileges based on the needs of the users. Enable external sharing for your manuals to allow external or public users to access the manuals in your hub securely. To know more about sharing in Zoho Learn, visit Sharing a manual.
Collaborate with other users
Add multiple contributors to your manuals and co-edit the same version of your articles using Zoho Learn's collaborative editor. Add comments in the editor to make improvements to the content before publishing. Provide feedback and participate in discussions using article upvotes, comments, replies, and @mentions.
Access your files securely from anywhere
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Knowledge
1. Can I add PPTs to my knowledge base articles? Yes, you can add Power Point (.ppt) files to your Zoho Learn knowledge base articles either by embedding them or by adding them as attachments. 2. Can I export articles from my knowledge base? Yes, you ...Introduction to Zoho Learn
Knowledge is the most important asset in an organization. In most organizations, useful information lives in different sources such as digital folders, emails, and even as unwritten tacit information. This increases the risk of losing information ...Using Zoho Learn in training
Use Zoho Learn to create effective training programs based on your organization's needs. The following steps will help you get started and set up online training programs for your organization: Build training programs Use our drag and drop course ...Hierarchy in Zoho Learn
A hub in Zoho Learn is a central network for all the users in your organization. Zoho Learn delivers knowledge and learning management capabilities with the following modules: Manuals Courses Manuals A manual is a collection of organized knowledge ...Navigating Zoho Learn
Now that you're familiar with creating an account with Zoho Learn, let's look into the key sections of Zoho Learn. Once you sign in to your Zoho Learn account, you will be able to access the sections that are highlighted on the screenshot below. 1. ...
New to Zoho LandingPage?
Zoho LandingPage Resources