Using Zoho Learn as a knowledge base

Using Zoho Learn as a knowledge base

Build and manage a centralized knowledge base for your organization using Zoho Learn. You can get started with the following steps to create and share knowledge resources effectively:


Create and organize knowledge

Create a centralized knowledge repository to retain the knowledge in your organization. Build spaces to access knowledge from a common location. Create knowledge using articles and organize them in a structured hierarchy using manuals.

Share knowledge resources

Publish the articles and share your manuals with individual users or spaces in your hub. Assign admin, contributor, or reader privileges based on the needs of the users. Enable external sharing for your manuals to allow external or public users to access the manuals in your hub securely. To know more about sharing in Zoho Learn, visit Sharing a manual.

Collaborate with other users

Add multiple contributors to your manuals and co-edit the same version of your articles using Zoho Learn's collaborative editor. Add comments in the editor to make improvements to the content before publishing. Provide feedback and participate in discussions using article upvotes, comments, replies, and @mentions. 

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now


            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION





                        Still can't find what you're looking for?

                        Write to us: support@zohoforms.com

                                                                       
                            



                            





                                You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                    Manage your brands on social media

                                      Zoho Desk Resources

                                      • Desk Community Learning Series


                                      • Digest


                                      • Functions


                                      • Meetups


                                      • Kbase


                                      • Resources


                                      • Glossary


                                      • Desk Marketplace


                                      • MVP Corner


                                      • Word of the Day


                                        Zoho Marketing Automation

                                          Zoho Sheet Resources

                                           

                                              Zoho Forms Resources


                                                Secure your business
                                                communication with Zoho Mail


                                                Mail on the move with
                                                Zoho Mail mobile application

                                                  Stay on top of your schedule
                                                  at all times


                                                  Carry your calendar with you
                                                  Anytime, anywhere




                                                        Zoho Sign Resources

                                                          Sign, Paperless!

                                                          Sign and send business documents on the go!

                                                          Get Started Now





                                                                  Zoho TeamInbox Resources



                                                                          Zoho DataPrep Resources



                                                                            Zoho DataPrep Demo

                                                                            Get a personalized demo or POC

                                                                            REGISTER NOW


                                                                              Design. Discuss. Deliver.

                                                                              Create visually engaging stories with Zoho Show.

                                                                              Get Started Now







                                                                                            You are currently viewing the help articles of Sprints 1.0. If you are a user of 2.0, please refer here.

                                                                                            You are currently viewing the help articles of Sprints 2.0. If you are a user of 1.0, please refer here.



                                                                                                  • Related Articles

                                                                                                  • Introduction to Zoho Learn

                                                                                                    Knowledge is the most important asset in an organization. In most organizations, useful information lives in different sources such as digital folders, emails, and even as unwritten tacit information. This increases the risk of losing information ...
                                                                                                  • Navigating Zoho Learn

                                                                                                    Once you've signed up and created your account in Zoho Learn, you can access your hub using the URL, learn.zoho.com. If you've linked your hub to a custom domain, you can access your hub using the custom domain URL. You can access the following ...
                                                                                                  • Using Zoho Learn in training

                                                                                                    Use Zoho Learn to create effective training programs based on your organization's needs. The following steps will help you get started and set up online training programs for your organization: Build training programs Use our drag and drop course ...
                                                                                                  • Hierarchy in Zoho Learn

                                                                                                    A hub in Zoho Learn is a central network for all the users in your organization. Zoho Learn delivers knowledge and learning management capabilities with the following modules: Manuals Courses  Manuals A manual is a collection of organized knowledge ...
                                                                                                  • Knowledge analytics

                                                                                                    With Zoho Learn's knowledge reports, the hub admins can monitor how your knowledge base is performing. You can get a graphical representation of the number of active articles and users over a specific period. To view reports for the articles in your ...
                                                                                                    Wherever you are is as good as
                                                                                                    your workplace

                                                                                                      Resources

                                                                                                      Videos

                                                                                                      Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                      eBooks

                                                                                                      Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                      Webinars

                                                                                                      Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                      CRM Tips

                                                                                                      Make the most of Zoho CRM with these useful tips.



                                                                                                        Zoho Show Resources