Using Zoho Learn as a knowledge base

Build and manage a centralized knowledge base for your organization using Zoho Learn. You can get started with the following steps to create and share knowledge resources effectively:

Create and organize knowledge

Create a centralized knowledge repository to retain the knowledge in your organization. Build spaces to access knowledge from a common location. Create knowledge using articles and organize them in a structured hierarchy using manuals.

Share knowledge resources

Publish the articles and share your manuals with individual users or spaces in your hub. Assign admin, contributor, or reader privileges based on the needs of the users. Enable external sharing for your manuals to allow external or public users to access the manuals in your hub securely. To know more about sharing in Zoho Learn, visit Sharing a manual.

Collaborate with other users

Add multiple contributors to your manuals and co-edit the same version of your articles using Zoho Learn's collaborative editor. Add comments in the editor to make improvements to the content before publishing. Provide feedback and participate in discussions using article upvotes, comments, replies, and @mentions.

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Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

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Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

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