How to set up auto-response for updated reviews based on templates

Updating responses when a review evolves is crucial to ensure relevance. For example, if a 1-star review turns into a 4 or 5-star review after resolving an issue, the previous response may no longer fit. Editing these responses can positively impact your business's perception.

Click Automations in the left menu.
Click the + Create Automation button.
Enter a name for the automation.
Select Reply - Updated reviews.
Select a Business Group to which you want to set the automation.

Note:
You can create multiple automations for different business groups and businesses.
Important:
1. When multiple automations share the same Business Groups, Businesses, Ratings, and Listing sites, the most recently modified or created one will be active.
2. If you delete the active automation, the next most recently modified or created one will become active.
Businesses within the selected Business Group will be listed. Select the ones to set up automation.
Select the listing sites.
Select Template as the preferred reply mode.
Select your preferred template with the preset versions, content, placeholders, and ratings. Click Select.

Important: One version is chosen at random each time to keep replies fresh and avoid repetition.

Note: Click + Add New to create a new review template, and click + to add more versions within a selected template.

Select which reviews are to be included.
Select the response time to specify when the response should be sent.
Uncheck the box if you want to override the previous response. Click Add.
Note:
1. You can edit or delete an automation by clicking the icon.
2. Click the + Add button to create more automations.

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