How to set up auto-response for updated reviews based on AI

Updating responses when a review evolves is crucial to ensure relevance. For example, if a 1-star review turns into a 4 or 5-star review after resolving an issue, the previous response may no longer fit. Editing these responses can positively impact your business's perception.

Click Automations in the left menu.
Click the + Create Automation button.
Enter a name for the automation.
Select Reply - Updated reviews.
Select a Business Group to which you want to set the automation.

Note:
You can create multiple automations for different business groups and businesses.
Important:
1. When multiple automations share the same Business Groups, Businesses, Ratings, and Listing sites, the most recently modified or created one will be active.
2. If you delete the active automation, the next most recently modified or created one will become active.
Businesses within the selected Business Group will be listed. Select the ones to set up automation.
Select the listing sites.
Select AI as the preferred reply mode.

Important: AI helps send unique, human-like replies that match the customer's tone. However, it may not always capture your business context or the full story behind a review.
Select reviews with which ratings should be included.
Select which reviews are to be included.
Select the response time to specify when the response should be sent.
Uncheck the box if you want to override the previous response. Click Add.

Note:

You can edit or delete an automation by clicking the icon.
Click the + Add button to create more automations.