How to set up Desk ticket automation

How to set up Desk ticket automation



Reviews can be sent as tickets to agents once you configure the Desk integration. Agents can directly respond without having to log in or access Zoho Publish.
  1. Click Automations in the left menu.



  2. Click the + Create Automation button.


    Notes Note: If you've created automations before, click + Add at the top-left corner.


  3. Enter a name for the automation.



  4. Select Create Desk Ticket.



  5. Choose the configuration you want to set up for automation.



  6. Select the business group.



  7. Select the businesses from which reviews should be converted into Zoho Desk tickets.



  8. Choose the listing sites.



  9. Select the ratings.



  10. Specify the type of reviews to be included.



  11. Uncheck the box to run this automation if a review has already been responded to. Click Add.


Notes
Note: You can create multiple automations for each business group, business, rating, and type of review.
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