How to set up Desk ticket automation
- Click Automations in the left menu.
- Click the + Create Automation button.
Note: If you've created automations before, click + Add at the top-left corner. - Enter a name for the automation.
- Select Create Desk Ticket.
- Choose the configuration you want to set up for automation.
- Select the business group.
- Select the businesses from which reviews should be converted into Zoho Desk tickets.
- Choose the listing sites.
- Select the ratings.
- Specify the type of reviews to be included.
- Uncheck the box to run this automation if a review has already been responded to. Click Add.
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