Reviews can be sent as tickets to agents once you configure the Desk integration. Agents can directly respond without having to log in or access Zoho Publish.

1. Navigate to My Profile > Automations.
   
   
   
   
2. Click the + Create Automation button.
   
   
   
   Note: If you've created automations before, click + Add at the top-left corner.
   
   
   
3. Enter a name for the automation.
   
   
   
   
4. Select Create Desk Ticket.
   
   
   
   
5. Choose the configuration you want to set up for automation.
   
   
   
   
6. Select the business group.
   
   
   
   
7. Select the businesses from which reviews should be converted into Zoho Desk tickets.
   
   
   
   
8. Choose the listing sites.
   
   
   
   
9. Select the ratings.
   
   
   
   
10. Specify the type of reviews to be included.
    
    
    
    
11. Click Add.