Introducing Leaderboard

Managing one business location is straightforward. Managing ten, fifty, or hundreds? That’s where clarity disappears.

When multiple locations operate under the same brand or business, understanding which ones are truly performing well online becomes difficult. Reviews pile up. Responses vary. Business information may or may not be updated consistently.

Leaderboard solves this. It ranks your locations based on critical review management signals. With a single glance, you can instantly identify top-performing locations and see their exact scores.

No manual analysis. No spreadsheets. Just clear ranking.

Note: Leaderboard can be accessed by selecting a Business Group from Home and then selecting Leaderboard from the left menu.

What is Leaderboard

Leaderboard is a performance-ranking feature designed to measure how well each location manages its online reputation.

A business’s reputation in local search depends heavily on:

The ratings customers leave
The number of reviews received
How consistently reviews are responded to
How quickly responses are sent
How negative feedback is handled
How accurately business information is maintained

Reviews represent real customer experiences. Potential customers rely on them to decide which business to choose. A few unanswered negative reviews or outdated business details can instantly create doubt. Today’s customers are vigilant. They compare. They evaluate. They expect the best.

Leaderboard brings structure to this complexity by ranking locations using measurable reputation signals.

Note: Leaderboard can be viewed for Overall, This Month, This Year, or a Custom date range. Rankings automatically update based on the selected period.

Note:

Click the

icon to:

Maximize the Leaderboard layout for an expanded view and detailed performance analysis.
Edit the layout by resizing widgets or rearranging their order.
Download the entire Leaderboard, including ranking numbers and widget data, as a CSV file.

Note: Clicking this

icon compares performance with the previous equivalent period. Differences are visually indicated in green for improvement and in red for decline.

Note: By default, only the top three locations are spotlighted. Click View All to see the complete list of locations below.

What does Leaderboard measure

Leaderboard evaluates each location across multiple performance indicators.

1. Review count

Locations are ranked based on the number of reviews received.

A higher review count may indicate:

Higher customer volume
Stronger review generation practices
Better engagement with customers

It also builds credibility. A 4.5 rating with 500 reviews carries more weight than a 4.5 rating with 10 reviews.

Note: In some widgets, certain details may be hidden on the right side. Scroll right to view the complete data.

Important: Ranking is calculated based on the total number of reviews received in the selected period. If two locations have the same total, ranking is decided by more positive reviews, fewer negative reviews, and then more neutral reviews.

Positive reviews = 5 and 4 star reviews, Neutral = 3 star reviews, Negative = 2 and 1 star reviews.

2. Average rating

Locations are ranked based on the ratings customers leave.

Higher ratings indicate stronger customer satisfaction and a positive service experience. This metric gives you a quick view of which locations consistently deliver quality.

Note:

Hovering over a widget displays three icons that allow you to:

Maximize the widget for focused analysis without distractions.
Compare performance with the previous equivalent time period. Improvements are shown in green, and declines are shown in red.
Export the data for that specific widget.

3. Response rate

Locations are ranked based on how consistently they respond to reviews.

Responding to reviews shows:

Active management
Customer care
Brand accountability

Ignoring reviews, especially negative ones, signals neglect. Leaderboard highlights which locations are consistently engaging with customers.

Note: Click Show More within a widget to scroll down and view all locations.

4. Average response time

Locations are ranked based on how quickly they respond to reviews.

Speed communicates professionalism. Even if a problem isn’t resolved immediately, a quick acknowledgment builds trust. Slow responses increase customer frustration and reduce credibility. This metric identifies which locations are proactive versus reactive.

5. Negative review management

Locations are ranked based on the number of negative reviews received (lower the better) and whether those negative reviews are responded to.

Negative reviews are sensitive and highly visible. When handled well, they can actually improve trust. When ignored, they damage perception quickly.

Leaderboard helps you identify:

Locations receiving frequent negative feedback
Locations failing to address customer concerns
Locations effectively managing difficult situations

Important: Ranking is calculated using a Management Score (0–100). The score considers both the percentage of negative reviews and the percentage of negative reviews without replies. Fewer negative reviews and timely responses result in a higher score.

6. Business info score

Locations are ranked based on how complete and updated their business information is, including components such as contact details, categories, description, images, and attributes.

Accurate business information impacts search visibility, customer trust, store visits, and conversion rates. Outdated hours or missing information create friction and confusion.

How Leaderboard helps

Leaderboard gives you clarity across multiple locations by:

Identifying top-performing locations instantly
Highlighting underperforming locations that need attention
Encouraging healthy performance benchmarking
Supporting data-driven reputation improvement
Simplifying performance reporting for leadership

Instead of manually analyzing ratings, responses, and listing updates across every location, you get a structured ranking system.

You don’t just see data. You see performance.

Summary

Online reputation is no longer optional. It directly influences customer decisions.

Leaderboard turns scattered review and listing signals into a clear, ranked performance view across locations. With measurable metrics and instant comparison, you can identify strengths, fix weaknesses, and maintain consistent brand standards across every location.