How to create a reputation report
The Reputation Report in Zoho Publish closely analyzes incoming reviews and your responses. It highlights the number of reviews without a response, categorized by negative, neutral, or positive sentiments, along with rating distribution. This offers valuable insights into customer satisfaction, turning raw data into actionable guidance.
Important: You can schedule a report to be automatically stored within Zoho Publish and/or sent to stakeholders.
- Click My Profile at the top-right corner and select Reports.
- Click the Create Report button.
Note: If you've already created a report, click the +Add button at the top left corner. - Select Reputation Report and click Use Template.
- Edit the report name if needed.
- Select a business.Note: You can select only one business. The Reputation Summary allows selecting multiple businesses for comparison.
- Select the timeframe for which you'd like to get insights.
- Choose your preferred way to view the data. Depending on the timeframe, you can select Day, Week, Month, or Quarter.
- Edit the business label if needed.
Note: Charts in reports have a 20-character limit for business names. Use labels to avoid confusion, especially for longer and similar names. - Click Generate Report.