How to create a reputation summary
Reviews play a vital role in improving a business's reputation, and responding to them effectively builds customer trust. Analyzing how reviews are managed across multiple locations can be challenging. Reputation Summary in Zoho Publish helps assess a business's review management performance across all locations.
Important: You can schedule a report to be automatically stored within Zoho Publish and/or sent to stakeholders.
- Click My Profile at the top-right corner and select Reports.
- Click the Create Report button.
Note: If you've already created a report, click the +Add button at the top left corner. - Select Reputation Summary and click Use Template.
- Edit the report name if needed.
- Select two or more businesses.Note: You can only select two or more businesses. The Reputation Report provides the same insights for a single business.
- Select the timeframe for which you'd like to get insights.
- Choose your preferred way to view the data. Depending on the timeframe, you can select Day, Week, Month, or Quarter.
- Edit the report label if needed. Note: Charts in reports have a 20-character limit for business names. Use labels to avoid confusion, especially for longer and similar names.
- Click Generate Report.
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