Document retention and purging in Zoho Sign | Document lifecycle management

Document retention

Availability: Enterprise edition

Document retention and purging allows organizations to automate document lifecycle management by setting when documents are moved to Trash and when they're permanently deleted. 

Benefits:
  1. Regulatory compliance: Automatically adhere to your organization's privacy regulations by ensuring sensitive information is only retained for the required legal duration.
  2. Data governance: Minimize security risks by purging outdated business agreements that no longer require active storage.

Understanding the retention lifecycle

Document retention applies to completed, recalled, and declined documents. You set two periods to control document purging:
  1. Trash: Once the first retention period ends, documents are automatically moved to the Trash folder. You can still restore documents from Trash during this stage. 
  2. Permanent deletion: Once the second period ends, documents are permanently deleted and cannot be recovered. 
Info
For example, say you set 30 days for the first retention period and 30 days for the second. All completed, recalled, and declined documents will be deleted and moved to Trash after 30 days. They will remain there for an additional 30 days before permanent deletion.

How to enable and configure document retention 

This action can only be performed at the organization level by an administrator.
  1. Hover over Settings in the left pane and click Account settings.
  2. Select Document retention from the list of tabs on the left.
  3. Check the Enable custom document retention period checkbox.
  4. Enter when documents should be moved to Trash and when they should be permanently deleted.
  5. Click Save.

  1. You can override automatic retention schedules by manually deleting documents.
  2. The retention time for each period is limited to 90 days.

Frequently asked questions

1. Can administrators restore documents from Trash? 
Yes. Administrators can restore documents in Trash during the second retention period. Once the second period expires, the document is permanently deleted and it cannot be recovered.

2. Does the retention policy apply to all document statuses?
No. Document retention applies only to completed, recalled, and declined documents.

3. What happens if I disable document retention after it has been enabled?
If document retention is disabled, the automatic retention schedule will stop. Already deleted documents will remain in Trash until manually deleted or restored. No further automatic deletions will occur.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit

                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsFormstack alternativeEncrypted Forms

                              Wufoo alternativeSecure Forms

                              TypeformWCAG

                                All-in-one knowledge management and training platform for your employees and customers.

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now




                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media


                                                                  • Desk Community Learning Series


                                                                  • Digest


                                                                  • Functions


                                                                  • Meetups


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner


                                                                  • Word of the Day


                                                                  • Ask the Experts


                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now








                                                                                                                            • Related Articles

                                                                                                                            • Documents - Detailed View

                                                                                                                              This page presents detailed information on documents sent out for signatures. The detailed view of any document can be accessed by clicking the document's name in the list view. In the detailed view page, the following information can be found: ...
                                                                                                                            • Document creation in Zoho Sign

                                                                                                                              Available in all plans and in all data centers Document creation in Zoho Sign allows users to draft or generate documents using AI without having to switch between applications. Let us assume you are a sales executive who wants a customised proposal ...
                                                                                                                            • Signing documents in bulk in Zoho Sign

                                                                                                                              Available only in Enterprise Edition The bulk sign option allows the signer to sign multiple documents in one go for the documents that have been created within the same organization, given that all the documents that are to be signed have repetitive ...
                                                                                                                            • Documents - List View

                                                                                                                              This section displays a list of all the documents you have sent or received on your Zoho Sign account. The list view shows the name, document owner, recipients, date of creation, folder name and signature status for each document. Each document has ...
                                                                                                                            • EU GMP Annex 11 in Zoho Sign

                                                                                                                              Available in Enterprise edition and will be enabled in your account on request. European Union (EU) Annex 11 is part of the EudraLex Volume 4 of Good Manufacturing Practice, establishes the criteria for life science industries such as pharmaceutical ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources