Availability: Enterprise edition
Document retention and purging allows organizations to automate document lifecycle management by setting when documents are moved to Trash and when they're permanently deleted.
Benefits:
- Regulatory compliance: Automatically adhere to your organization's privacy regulations by ensuring sensitive information is only retained for the required legal duration.
- Data governance: Minimize security risks by purging outdated business agreements that no longer require active storage.
Understanding the retention lifecycle
Document retention applies to completed, recalled, and declined documents. You set two periods to control document purging:
- Trash: Once the first retention period ends, documents are automatically moved to the Trash folder. You can still restore documents from Trash during this stage.
- Permanent deletion: Once the second period ends, documents are permanently deleted and cannot be recovered.
For example, say you set 30 days for the first retention period and 30 days for the second. All completed, recalled, and declined documents will be deleted and moved to Trash after 30 days. They will remain there for an additional 30 days before permanent deletion.
This action can only be performed at the organization level by an administrator.
- Hover over Settings in the left pane and click Account settings.
- Select Document retention from the list of tabs on the left.
- Check the Enable custom document retention period checkbox.
- Enter when documents should be moved to Trash and when they should be permanently deleted.
- Click Save.
- You can override automatic retention schedules by manually deleting documents.
- The retention time for each period is limited to 90 days.
Frequently asked questions
1. Can administrators restore documents from Trash?
Yes. Administrators can restore documents in Trash during the second retention period. Once the second period expires, the document is permanently deleted and it cannot be recovered.
2. Does the retention policy apply to all document statuses?
No. Document retention applies only to completed, recalled, and declined documents.
3. What happens if I disable document retention after it has been enabled?
If document retention is disabled, the automatic retention schedule will stop. Already deleted documents will remain in Trash until manually deleted or restored. No further automatic deletions will occur.