Webhooks best practices

Webhooks best practices

As a technical user, you use webhooks to set up or integrate applications and get real-time updates whenever an event or action occurs. The admin of a Zoho Sign account can configure a webhook and choose the events that will trigger it.

The callbacks may occasionally fail for varying reasons, such as incorrect URL configurations and server load issues on the client side. This puts a considerable load on our servers.

To avoid repeated callback failures, we recommend that admins follow these best practices:
  1. Whenever an admin configures a webhook to get real-time updates of actions that occur in Zoho Sign, our servers must receive a HTTP 200 response within 5 seconds to consider it a successful callback.
  2. Before returning the webhook callback, it is advisable not to do heavy processing with the webhook data available.
  3. Ensure that the configured webhook URL is always valid and accessible.   
In case of repeated callback failures, admins will receive the following system-generated emails:
Warning threshold email: After 10 to 15 consecutive callback failures, an alert email will be sent from our system automatically.

Webhook disabled email: Once the callback failures reach the threshold limit of 20 consecutive callback fails, the system will automatically disable the webhook, preventing further callbacks to the same URL.

The admin should identify the cause of failure and re-enable the disabled webhook from Zoho Sign web interface. 

For any further queries or assistance, feel free to write to us at support@zohosign.com (for non-EU residents) and support@zohosign.eu (for EU residents).

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                                      You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

                                          Manage your brands on social media

                                            Zoho Desk Resources

                                            • Desk Community Learning Series

                                            • Digest

                                            • Functions

                                            • Meetups

                                            • Kbase

                                            • Resources

                                            • Glossary

                                            • Desk Marketplace

                                            • MVP Corner

                                            • Word of the Day

                                              Zoho Marketing Automation

                                                Zoho Sheet Resources


                                                    Zoho Forms Resources

                                                      Secure your business
                                                      communication with Zoho Mail

                                                      Mail on the move with
                                                      Zoho Mail mobile application

                                                        Stay on top of your schedule
                                                        at all times

                                                        Carry your calendar with you
                                                        Anytime, anywhere

                                                              Zoho Sign Resources

                                                                Sign, Paperless!

                                                                Sign and send business documents on the go!

                                                                Get Started Now

                                                                        Zoho TeamInbox Resources

                                                                                Zoho DataPrep Resources

                                                                                  Zoho DataPrep Demo

                                                                                  Get a personalized demo or POC

                                                                                  REGISTER NOW

                                                                                    Design. Discuss. Deliver.

                                                                                    Create visually engaging stories with Zoho Show.

                                                                                    Get Started Now

                                                                                                        • Related Articles

                                                                                                        • Best practices

                                                                                                          As your digital signature solution, Zoho Sign holds confidential data like organization details, important documents, recipient information, and more that is integral to your day-to-day operations and business continuity. At Zoho, we follow ...
                                                                                                        • Webhooks

                                                                                                          Webhook is one of the popular call back mechanisms popularly used by developers to integrate any two applications. It provides updates in real-time to the integrated application whenever an event or action occurs. This is a superior solution, unlike ...
                                                                                                        • Webhooks Security

                                                                                                          Zoho Sign offers you an option to secure your webhooks by using HMAC-SHA 256 (Hash-Based Message Authentication Codes with SHA 256), an industry standard hashing mechanism to ensure the authenticity and integrity of the webhook is intact. Securing a ...
                                                                                                        • How to use Zoho CRM functions as callbacks, using Webhooks in ZohoSign?

                                                                                                          This can be done as follows: Visit Zoho CRM and click the Settings icon at the top-right corner. Click Functions under the Developer Space. Click the New Function button. Specify the Function Name and Display Name, select Standalone from the category ...
                                                                                                        • EU GMP Annex 11 in Zoho Sign

                                                                                                          Available in Enterprise edition and will be enabled in your account on request. European Union (EU) Annex 11 is part of the EudraLex Volume 4 of Good Manufacturing Practice, establishes the criteria for life science industries such as pharmaceutical ...
                                                                                                          Wherever you are is as good as
                                                                                                          your workplace



                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                                            CRM Tips

                                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                                              Zoho Show Resources