When I try to add a user using the Add User option, it says “User is already present in another account”. How do I resolve this?

When I try to add a user using the Add User option, it says “User is already present in another account”. How do I resolve this?

As per our design, an email address can be associated with only one account. Users cannot be added if they already have an active Zoho Sign account. The only solution is to ask them to close their existing account, after which an invite can be sent.


1. Ask the user to close their existing Zoho Sign account by following the steps mentioned below.

2. Place the cursor on Settings in the left navigation pane and click on Organization Details from the drop down.


3. Click on Close Account at the top-right corner of the Organization Details page.


4. The existing Zoho Sign Organization Account will be closed, and you can ask your organization admin to send an invite.


Note: Closing the account will permanently delete all the documents in the account, so make sure to download any important documents before closing the account. It is advisable to take a backup the data, if needed.

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