Datacenter migration in Zoho Sign
When you create a Zoho account (and a Zoho Sign account by extension), all your information is stored in one of our datacenters (DC). Zoho will automatically assign you a DC corresponding to your location, based on your IP address. Once your Zoho account is created, all your data will be exclusively stored in your assigned DC, and will be restricted from being moved to a different geographical location based on the type of access.
The Zoho Sign app is presently available to customers for use from the following Zoho datacenters around the globe:
- United States (US) -> sign.zoho.com/...
- Canada (CA) -> sign.zohocloud.ca/...
- European Union (EU) -> sign.zoho.eu/...
- India (IN) -> sign.zoho.in/...
- Australia (AU) -> sign.zoho.com.au/...
- Japan (JP) -> sign.zoho.jp/...
However, due to evolving regional regulations and geopolitical developments, scenarios might arise where you need to migrate your data to a different DC.
How can I migrate my account and data to a different DC?
In these cases, you can drop an email request to migrations@zohoaccounts.com and our team will guide you through the process.
In these cases, you can drop an email request to migrations@zohoaccounts.com and our team will guide you through the process.
Please note the following limitations for migrating your Zoho Sign account between DCs:
- All documents with In-Progress and Expired status will be automatically marked as Recalled, and the documents will need to be resent for signing.
- All SignForms will be deactivated and their existing URLs won't work. The sender will have to reactivate their SignForms, and share the new URL.
- Users must reconfigure all integrated services such as digital signatures and document timestamping offered by third-party providers. The providers and the services they offer in Zoho Sign may vary based on your DC.
Integrated third-party service | Available in DCs |
eSign via eMudhra eKYC | IN |
| Aadhaar eSign | IN |
e-Stamping | IN |
QES via Uanataca | EU |
QES via European Union eID | EU |
QES via InfoCert | EU |
| QES via itsme | EU |
| Authentication via EU eID | EU |
| QES via Swisscom | EU |
Sign with Singpass | US |
Trustfactory | US |
Dynamic Knowledge-Based Authentication (KBA) | US |
Integration with OpenAI | US |
Document timestamping via GlobalSign | US, IN, AU, JP, CA |
Document timestamping via Seiko | US, JP |
Document timestamping via Uanataca | EU |
- Received documents will not be imported.
- Trusted document time stamping will be disabled and users will have to re-enable it with a provider available in their new DC.
Zoho CRM Training Programs
Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.
Zoho DataPrep Personalized Demo
If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.
- Zoho Workerly Home
- Forums
- Connect With Us:
- Zoho Recruit Home
- Forums
- Connect With Us:
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho CRM Plus?
Deliver unforgettable customer experiences
New to Zoho Marketing Plus?
Everything you need to run your marketing
New to Zoho Marketing Plus?
Everything you need to run your marketing
You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.
New to Zoho Survey?
Zoho Sheet Resources
Zoho Forms Resources
New to Zoho Sign?
Zoho Sign Resources
Sign, Paperless!
New to Zoho TeamInbox?
Zoho TeamInbox Resources
New to Zoho ZeptoMail?
Zoho DataPrep Resources
Design. Discuss. Deliver.
New to Zoho Workerly?
New to Zoho Recruit?
New to Zoho CRM?
New to Zoho Projects?
New to Zoho Sprints?
New to Zoho Assist?
New to Bigin?
Related Articles
Zoho Sign credits
What are Zoho Sign credits and what are they used for? Zoho Sign credits are a prepaid add-on that requires an additional purchase on top of the subscription cost of the Zoho Sign general licensing plans. Zoho Sign credits are consumed when users in ...Checking the status of all the E-sign documents in Zoho People
Available in all data centers. Administrators can find all the documents that has been sent for signature from within Zoho People in Operations > Files > E-sign Documents. This includes documents sent from all the Forms, Employee files, and ...Integrating Zoho Sign with Zoho People
Available in all Data Centers. From onboarding documents to exit letters, the HR department handles tons of employee and company information. Most of these documents will require signatures from the employees, after which they need to be returned and ...Zoho Sign integration with Pipedrive
Available only in Enterprise edition Zoho Sign now integrates with Pipedrive, customer relationship management software that helps small and medium businesses to manage their sales pipeline. This integration can help sales team to directly send ...Creating a Zoho Sign account
If you are a new Zoho user, you have to create a Zoho account to access Zoho Sign and Zoho's other services. Creating a Zoho Account Go to Zoho Homepage and click Sign up to create an account with your email or using your Google, LinkedIn, or ...
New to Zoho LandingPage?
Zoho LandingPage Resources