Security and Legal

Security and Legal

Can I use Zoho Sign to collect sensitive personal data such as credit card information?

We strongly discourage the use of Zoho Sign or its associated features to collect sensitive personal data such as credit card information, PIN, and social security number.

Are my documents secure with Zoho Sign?

You trust us with confidential information and documents you own – and we don’t take that lightly! Zoho Sign is based on PKI (public key infrastructure) to provide the highest levels of security for your documents. It gives bank level security meaning that your important documents are encrypted and protected using the same industry-leading technology that banks use. All your data is protected using AES-256 encryption while at rest and SSL encryption while in transit. Further, multi-factor verification, access codes, and audit trails add an extra layer of protection allowing you to send and sign documents with confidence.

Can my digital signature be forged?

When you digitally sign a document, Zoho Sign scans the document and creates a hash that represents the document and the data that it holds. This hash becomes a part of your digital signature. When the recipient authenticates the signature, a similar process is carried out where your signature and the recipient’s hash are then compared. If the results are the same, the signature is valid; if they are different, the signature is not valid. 

Can an executed document be manipulated by one of the parties after signing?

No. All documents signed using Zoho Sign are locked and stored in secure servers with bank-level data encryption preventing any future edits to an executed document.  Furthermore, the digital signature principles don't allow such changes. 

What if a recipient denies signing a document?

Zoho Sign ensures a clear, consistent, and highly detailed audit trail for all your digitally signed documents. This audit trail tracks the IP address and all the steps of the signing process - when the document was opened, viewed, signed, etc, making it difficult for a recipient to claim that they didn't sign the document. 

Where is my data stored?

Zoho has its own dedicated data centers in extremely secure locations. Data is protected continuously throughout the year and access to the data centers are restricted using biometric two factor authentication. 

Can a digital signature stand tests in the court of law?

Yes, digital signatures are completely legal. According to the Electronic Signatures in Global and National Commerce Act, otherwise known as the “ESIGN Act”, digital signatures have the same legal standing as handwritten signatures.

Does Zoho Sign comply with the standard electronic signature laws?

Yes, Zoho Sign complies with the ESIGN Act in the US region and also with all the three levels of electronic signature standards (simple, advanced, qualified) defined by the eIDAS regulation for countries in the European Union.

Where can I find detailed information regarding security, compliance and privacy policies?

You can visit Zoho's dedicated pages on security practices and privacy policy for further information on these matters.

    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION









                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Webhooks Security

                                                                                                                Zoho Sign offers you an option to secure your webhooks by using HMAC-SHA 256 (Hash-Based Message Authentication Codes with SHA 256), an industry standard hashing mechanism to ensure the authenticity and integrity of the webhook is intact. Securing a ...
                                                                                                              • Customizing legal disclosure

                                                                                                                The organization administrator can customize the legal disclosures, which state the legal value of the electronically signed document and the signer's responsibility. Otherwise, Zoho Sign's default legal disclosure will be sent to signers. Please ...
                                                                                                              • Webhooks

                                                                                                                Webhook is one of the popular call back mechanisms popularly used by developers to integrate any two applications. It provides updates in real-time to the integrated application whenever an event or action occurs. This is a superior solution, unlike ...
                                                                                                              • 21 CFR Part 11- Overview

                                                                                                                Available in Enterprise edition and will be enabled in your account on request Zoho Sign now aids businesses and individuals operating in the Food and Drug Administration (FDA)-regulated industries, such as pharmaceutical, biotech, cosmetic, food and ...
                                                                                                              • Digital certificate-based signatures (PFX format)

                                                                                                                Available in all paid plans There are many legal ways to digitally sign documents across the globe, and businesses can select their signing methods based on specific cases and compliance needs. These methods include: Using an app like Zoho Sign, ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources