Recipient identity verification via European Union eID (EU eID)

Recipient identity verification via European Union eID (EU eID)

Available in all paid plans and European Union datacenter
Zoho Sign now supports identity verification of recipients in the European Union with their e-ID through eID Easy. Some of the key benefits of enabling identity verification via e-ID:
  1. 100% verification of signer's identity
  2. Fully compliant with eIDAS
This method is recommended over the standard recipient authentication methods like SMS, email, and offline, as it verifies the signer's identity before accessing and signing important business documents to avoid fraudulent transactions and achieve higher compliance.

Enabling recipient authentication via EU eID

This action can only be performed by administrators. If you're an administrator, follow these steps:
  1. In the left navigation pane, hover over Settings and click Integrations under General from the dropdown.
  2. Type recipient authentication via EU eID through eID Easy in the search box or you can find it listed under Identity providers.
  3. Click Configure.
  4. Click Enable. 
  5. Select the checkbox and click Agree and Enable in the Terms of Service window to enable the authentication.

How to select recipient authentication via EU eID 

  1. From your Zoho Sign dashboard, select Send for Signatures, upload the document and enter the recipient details, e-mail and name, in the fields under the Add recipients section.
  2. To set authentication via EU eID, click Customize to the right of the recipient action menu.
    1. Select EU eID through eID Easy from the Authentication drop-down box.
    2. Click Save. 
  3. Once all other settings are done and document fields are added, send the document out for signature.

Verifying recipient authentication via EU eID 

Once your recipient receives the envelope signing link, they will:
  1. Click Proceed to EU eID authentication.
  2. A new window will open, where the recipient has choose the country and eID procedure. 
  3. Once the authentication has been done successfully, you will be redirected to the signing page.


Notes
  1. Once authentication is done successfully, based on the chosen procedure, some personal information of the signer associated with the selected procedure/method will be shared with the document owner.
  2. When you undergo this authentication procedure, the signer's identity information like name will be shared with Zoho Sign. 

Checking recipient authentication via EU eID in signed documents

  1. From the navigation pane, click Documents > Completed and select the document.
  2. Download the completion certificate and you can find the signer's info, authentication type, authentication method.

Support methods, countries and credits consumption

eID method

Supported countries

Zoho Sign credits consumed per signing activity

beid(EU eID beID authentication)

Belgium

2

idin(EU eID iDIN authentication)

Netherlands

2

npa(EU eID npa authentication )

Georgia

2

smartid(Eu eID Smart ID authentication )

Estonia, Latvia, Lithuania, Finland, Belgium

2

idin-login(Eu eID iDIN authentication)

Netherlands

6

pt-id-login(Eu eID Portugese ID)

Portugal

1

be-id-login(Eu eID Belgium ID)

Belgium

1

lv-eparaksts-id-login(Eu eID eParaksts Smart Card)

Latvia 

1

itsme-login-basic(Eu eID Itsme authentication)

Belgium, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Italy, Luxembourg, Norway, Portugal, Romania, Sweden, Spain, Netherlands, United Kingdom, Austria, Bulgaria, Czech Republic, Greece, Hungary, Poland, Slovakia

23

mojeid(MojeID authentication)

Czech Republic

1

freja-eid-login(Freja authentication)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Iceland, Liechtenstein, Norway, Albania, Bosnia and Herzegovina, Georgia, North Macedonia, Serbia, United Kingdom, Ukraine, Argentina, Brazil, Chile, Colombia, Canada, Mexico, Peru, United States, Australia, Hong Kong, Japan, New Zealand, Singapore, South Korea, Taiwan, Greenland, Åland Islands

1

ee-id-login(Estonian eID authentication)

Estonia

1

fi-id-login(Finnish eID)

Finland

1

lv-eparaksts-mobile-login(Eu eID eParaksts Mobile ID)

Latvia

1

at-handy-signatur-login(Austrian Handy signature authentication)

Austria

1

lt-id-login(Lithuanian ID authentication)

Latvia

1

lt-mobile-id(Lithuanian Mobile ID )

Latvia

2

swedish-bankid-login(Swedish bank authentication)

Sweden

2

ftn-login(FTN authentication)

Finland

2