Recipient identity verification via European Union eID (EU eID)

Recipient identity verification via European Union eID (EU eID)

Available only in Enterprise Edition

Setting recipient identity verification via European Union eID (EU eID)

Most of us have validated our identity with a driver's license, national ID cards, or other IDs while creating our bank account or when purchasing a new property. Likewise, it is important to verify one's identity before accessing and signing important business documents to avoid fraudulent transactions and achieve higher compliance. 

Zoho Sign now supports identity verification of recipients in the European Union with their EU eID. Some of the key benefits of enabling the identity verification via EU eID:
  1. 100% verification of signer's identity
  2. Fully compliant with eIDAS
This method is recommended over the standard recipient authentication methods like SMS, email, and offline, as it verifies the signer's identity. At present, Zoho Sign supports three eID procedures: 
  1. beID (Belgian eID)
  2. iDIN (Dutch eID)
  3. Personalausweis (nPA) Authentication (German National ID card)
Click here to learn more about the credits consumption.

Enabling recipient authentication via EU eID

This action can only be performed by administrators. If you're an administrator, follow these steps:
  1. From the left navigation pane, click Settings > Integration, and toggle the Recipient authentication via European Union eID option to ON.

  2. Once toggled, select the checkbox and click Agree and Enable in the Terms of Service window to enable the authentication.

  3. Once enabled, the message below will appear.

How to select recipient authentication via EU eID

  1. From your Zoho Sign dashboard, select Send for Signatures, upload the document and enter the recipient details, e-mail and name, in the fields under the Add recipients section.

  2. To set authentication via EU eID, click the key icon  to the right of the recipient action menu.

  3. This will open a dialog box, where you can select European Union eID from the Authentication type drop-down box.

  4. Click Set. Once all other settings are done and document fields are added, send the document out for signature.

Verifying identity verification via European Union eID (EU eID)

  1. Before the recipient starts signing the document, they will find a similar screen where they will be needed to select an eID procedure and click proceed.

  2. The recipient will be redirected to a new window where they will be asked to enter the credentials based on the selected procedure.
  3. Once the authentication has been done successfully, you will be redirected to the signing page.
  1. Once authentication is done successfully, based on the chosen procedure, some personal information of the signer associated with the selected procedure/method will be shared with the document owner.
  2. When you undergo this authentication procedure, the personally identifiable information (PII) linked to your eID and stored in the third-party's records will be shared with Zoho Sign.
  3. Zoho Sign will preserve some necessary PII data in encrypted storage (currently, we store only the signer's name) in accordance with our Privacy Policy.

  1. Click Finish to complete the signature workflow.

Checking recipient authentication via EU eID in signed documents

  1. From the navigation pane, click Documents > Completed and select the document.

  2. Download the completion certificate and you can find the signer's info, authentication type, authentication method.

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