Recipient identity verification via European Union eID (EU eID)

Recipient identity verification via European Union eID (EU eID)

Available only in Enterprise Edition

Setting recipient identity verification via European Union eID (EU eID)

Most of us have validated our identity with a driver's license, national ID cards, or other IDs while creating our bank account or when purchasing a new property. Likewise, it is important to verify one's identity before accessing and signing important business documents to avoid fraudulent transactions and achieve higher compliance. 

Zoho Sign now supports identity verification of recipients in the European Union with their EU eID. Some of the key benefits of enabling the identity verification via EU eID:
  1. 100% verification of signer's identity
  2. Fully compliant with eIDAS
This method is recommended over the standard recipient authentication methods like SMS, email, and offline, as it verifies the signer's identity. At present, Zoho Sign supports three eID procedures: 
  1. beID (Belgian eID)
  2. iDIN (Dutch eID)
  3. Personalausweis (nPA) Authentication (German National ID card)
Click here to learn more about the credits consumption.

Enabling recipient authentication via EU eID

This action can only be performed by administrators. If you're an administrator, follow these steps:
  1. From the left navigation pane, click Settings > Integration, and toggle the Recipient authentication via European Union eID option to ON.




  2. Once toggled, select the checkbox and click Agree and Enable in the Terms of Service window to enable the authentication.



  3. Once enabled, the message below will appear.


How to select recipient authentication via EU eID

  1. From your Zoho Sign dashboard, select Send for Signatures, upload the document and enter the recipient details, e-mail and name, in the fields under the Add recipients section.



  2. To set authentication via EU eID, click the key icon  to the right of the recipient action menu.



  3. This will open a dialog box, where you can select European Union eID from the Authentication type drop-down box.



  4. Click Set. Once all other settings are done and document fields are added, send the document out for signature.


Verifying identity verification via European Union eID (EU eID)

  1. Before the recipient starts signing the document, they will find a similar screen where they will be needed to select an eID procedure and click proceed.



  2. The recipient will be redirected to a new window where they will be asked to enter the credentials based on the selected procedure.
  3. Once the authentication has been done successfully, you will be redirected to the signing page.
Note
  1. Once authentication is done successfully, based on the chosen procedure, some personal information of the signer associated with the selected procedure/method will be shared with the document owner.
  2. When you undergo this authentication procedure, the personally identifiable information (PII) linked to your eID and stored in the third-party's records will be shared with Zoho Sign.
  3. Zoho Sign will preserve some necessary PII data in encrypted storage (currently, we store only the signer's name) in accordance with our Privacy Policy.

  1. Click Finish to complete the signature workflow.

Checking recipient authentication via EU eID in signed documents

  1. From the navigation pane, click Documents > Completed and select the document.



  2. Download the completion certificate and you can find the signer's info, authentication type, authentication method.




    Access your files securely from anywhere

      Zoho CRM Training Programs

      Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

      Zoho CRM Training
        Redefine the way you work
        with Zoho Workplace

          Zoho DataPrep Personalized Demo

          If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

          Zoho CRM Training

            Create, share, and deliver

            beautiful slides from anywhere.

            Get Started Now


              Zoho Sign now offers specialized one-on-one training for both administrators and developers.

              BOOK A SESSION






                          Quick Links Workflow Automation Data Collection
                          Web Forms Enterprise Begin Data Collection
                          Interactive Forms Workplace Data Collection App
                          Encrypted Forms Customer Service Accessible Forms
                          Digital Forms Marketing Forms for Small Business
                          HTML Forms Education Forms for Enterprise
                          Contact Forms E-commerce Forms for any business
                          Lead Generation Forms Healthcare Forms for Startups
                          Wordpress Forms Customer onboarding Order Forms for Small Business
                          No Code Forms Construction RSVP tool for holidays
                          Free Forms Travel
                          Prefill Forms Non-Profit

                          Intake Forms Legal
                          Mobile App
                          Form Designer HR
                          Mobile Forms
                          Card Forms Food Offline Forms
                          Assign Forms Photography
                          Mobile Forms Features
                          Translate Forms Real EstateKiosk in Mobile Forms
                          Electronic Forms

                          Notification Emails for Forms Alternatives
                          Holiday Forms Google Forms alternative 
                          Form to PDF Jotform alternative





                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                Manage your brands on social media

                                                  Zoho Desk Resources

                                                  • Desk Community Learning Series


                                                  • Digest


                                                  • Functions


                                                  • Meetups


                                                  • Kbase


                                                  • Resources


                                                  • Glossary


                                                  • Desk Marketplace


                                                  • MVP Corner


                                                  • Word of the Day


                                                    Zoho Marketing Automation

                                                      Zoho Sheet Resources

                                                       

                                                          Zoho Forms Resources


                                                            Secure your business
                                                            communication with Zoho Mail


                                                            Mail on the move with
                                                            Zoho Mail mobile application

                                                              Stay on top of your schedule
                                                              at all times


                                                              Carry your calendar with you
                                                              Anytime, anywhere




                                                                    Zoho Sign Resources

                                                                      Sign, Paperless!

                                                                      Sign and send business documents on the go!

                                                                      Get Started Now




                                                                              Zoho TeamInbox Resources



                                                                                      Zoho DataPrep Resources



                                                                                        Zoho DataPrep Demo

                                                                                        Get a personalized demo or POC

                                                                                        REGISTER NOW


                                                                                          Design. Discuss. Deliver.

                                                                                          Create visually engaging stories with Zoho Show.

                                                                                          Get Started Now









                                                                                                              • Related Articles

                                                                                                              • Recipient identity verification in Zoho Sign

                                                                                                                The identity of the recipient can be verified within Zoho Sign via several modes. This provides an added layer of security to further fortify the signing process. SMS Knowledge-Based Authentication (KBA) European eID (EU eID) Email Offline SMS The ...
                                                                                                              • Qualified Electronic Signatures via European Union eID for EU

                                                                                                                Available only in Enterprise Edition This integration allows signers to digitally sign documents using Qualified Electronic Signature (QES) that have been issued to signers via eID authentication. This integration can be used by both internal users ...
                                                                                                              • EU GMP Annex 11 in Zoho Sign

                                                                                                                Available in Enterprise edition and will be enabled in your account on request. European Union (EU) Annex 11 is part of the EudraLex Volume 4 of Good Manufacturing Practice, establishes the criteria for life science industries such as pharmaceutical ...
                                                                                                              • Qualified Electronic Signatures via InfoCert for EU

                                                                                                                Available only in Enterprise edition and in EU data center InfoCert is a Qualified Trust Service Provider (QTSP), and is also one of the trusted identity verification services in the European Union. InfoCert allows signers to sign documents through ...
                                                                                                              • Recipient authentication

                                                                                                                Set the authentication code delivery mode for the recipient to authenticate the signing process. Hover over Settings and click Account settings. Click Sending options and navigate to the Recipient authentication section. Enable the Enforce ...
                                                                                                                Wherever you are is as good as
                                                                                                                your workplace

                                                                                                                  Resources

                                                                                                                  Videos

                                                                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                  eBooks

                                                                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                  Webinars

                                                                                                                  Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                  CRM Tips

                                                                                                                  Make the most of Zoho CRM with these useful tips.



                                                                                                                    Zoho Show Resources