Guidelines to follow while closing your Zoho Sprints account | Zoho Sprints Help

Guidelines to follow while closing your Zoho Sprints account

When you're permanently closing your Zoho Sprints account, you need to do the following for the security and privacy of your data.

Take a backup

  1. Click the gear icon.
  2. Click Account Settings from the left panel.
  3. Select Backup. 
  4. Click Yes in the pop-up. 
Note:
  1. We will schedule a backup of your data and send across an email to your registered email address.
  2. Once the backup is successful, you will receive an email where you can find the link to download the file. The download link is password protected and it will be active only for a period of 15 days.
  3. You are allowed to take only five backups.
  4. Only a team owner can take a backup.

Once you have taken a backup, you can go ahead and delete your account by following these steps, 
  1. Navigate to Settings page.
  2. Click Account Settings from the left panel.
  3. Click Delete Account.
  4. Copy and paste the secret key sent to your registered email address.
  5. Select the checkbox to confirm that the account will be deleted with your consent.
  6. Click Delete .
Note: 
  1. To double check that it is only you who wants to delete the account, we will send across a secret key to your registered email address. You can copy and paste the secret key in the Zoho Sprints window to delete the team.
  2. Deleting your team will permanently remove all the data in your team.
 
Once you delete the account, all your details will be erased and you will not be able to restore any of them. All your integrations and schedulers will be disabled. The name you procured for your account will be free and any user can claim that name for their account.

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