Loyalty Program
Task name |
Goal
|
How it works
|
Become a member |
Attract more customers to join the program. |
Each customer will receive the configured points as a welcome bonus when they join the program for the first time.
|
Celebrate birthday | Reward customers on their birthday. | Customers receive the configured points after submitting their birthday details through the loyalty widget in the store. Note: Birthdates submitted by customers are accepted as provided and are not verified. Points will be awarded based on the submitted information. |
Celebrate wedding anniversary | Reward customers on their anniversary. | Customers receive the configured points after submitting their wedding anniversary details through the loyalty widget in the store. Note: Anniversary dates submitted by customers are accepted as provided and are not verified. Points will be awarded based on the submitted information. |
Zoho Survey integration | Collect detailed customer insights. | Collect customer insights by sharing surveys via the loyalty widget inside the store.
|
Refer a friend |
Use loyalty participants to bring in new customers (referrals) to your business.
|
Loyalty participants will receive the configured points when their referral signs up to your store. |
Referral purchase |
Initiate referral purchases using loyalty participants. |
Loyalty participants get rewarded when their referral purchases something from your store.
|
Make a purchase |
Encourage more purchases.
|
The loyalty participant will receive the configured points for every unit of currency they spend in your store.
|
Share on X |
Promote your offerings through the loyalty participant’s X account.
|
The loyalty participant will receive the configured points only when a referral clicks through their shared link. |
Share on Facebook |
the loyalty participant’s Facebook profile.
|
The loyalty participant will receive the configured points only when a referral clicks through their shared link. |
Like us on Facebook |
Increase your business’ social ranking.
|
The loyalty participant will receive the configured points if they "like" the defined page on Facebook. |
Follow us on Instagram |
The loyalty participant will receive the configured points if they start following the defined page on Instagram.
| |
Follow us on LinkedIn |
The loyalty participant will receive the configured points if they start following the defined page on LinkedIn.
| |
Follow us on X |
The loyalty participant will receive the configured points if they start following the defined page on X.
| |
Subscribe to us on YouTube | Increase your business’ social ranking. | The loyalty participant will receive the configured points if they subscribe to the defined channel on YouTube. |
Review on Google | Get customers to leave a Google review. | Loyalty participants will receive the configured points after submitting the review URL received from the Google after successful submission. |
Third-party review (GetApp, ProductHunt, Trustpilot, Capterra) | Motivate loyalty participants to review your business on third-party sites, increasing brand reach. | Loyalty participants will receive the configured points after submitting the review URL received from the review site after verification of the review written. |
Customer testimonial | Showcase user success stories. | The loyalty participant will receive the configured points in return for their testimonial. |
Custom task
|
Create custom tasks as per your business needs.
|
The loyalty participant will receive the configured points when the defined task action is completed. |
- Go to Points.
- Click Add Task.
- Pick a task from the list.
![Thrive - Loyalty Program](https://download-accl.zoho.com/webdownload?x-service=writer&event-id=jz4b4cddcc1b316a048e0ab1ed3459daa4bd3&x-cli-msg={"imgurl":"r-jz4b4cddcc1b316a048e0ab1ed3459daa4bd3-1e9ac39d63384397b451cef8a4e28f9e6kt7wjzqx8fj","rid":"jz4b4cddcc1b316a048e0ab1ed3459daa4bd3","module":"image"})
- Task Label: The name with which the task will be displayed on Thrive’s system and the widget. You can continue with the default label or change it according to your liking.
- Unique ID (Only for Custom Task): An ID that will be used to identify the task and track its progress.
- Points: Number of points the loyalty participant will receive, on successful completion of the task (or for every amount they spend/initiate).
- Task Availability: To limit the task’s availability to a specific date frame. Choose the time frame for which the task will be available from the date picker.
Referral Tasks (Refer a Friend and Referral Purchase) made via a browser that has extensions that are designed to block third-party cookies, a browser that has any other configurations set up to avoid third-party cookie tracking, or incognito mode will be considered an individual signup (direct customer) and purchase respectively.1. Coupons.
Coupon Name | How it works |
Coupon | Generates a unique code on every redemption, applicable across the store. |
Product Coupon | Generates a unique code on every redemption that can be applied only to the defined product. |
Collection Coupon | Generates a unique code on every redemption that can be applied only to the defined collection. |
- Go to Points -> Rewards.
- Click Add Reward.
- Pick a coupon from the list.
- Complete the below configurations:
- Reward Label: The name of the reward to be displayed on Thrive’s system and on the loyalty participant's widget. You can continue with the default label or change it to your liking.
- Coupon Type: Coupons can be either a percentage or fixed amount coupon. Here, you can choose which type you want to use.
- Coupon Value: This is the face value of the coupon. Enter in the value here.
- Expiry days: Set the number of days the coupon will remain valid. The value must be between 7 and 365 days.
- Coupon Prefix: This is a code you can have at the beginning of every generated unique coupon code to use for your reference during performance analysis.
- Points to Redeem - These are the points required to redeem that particular coupon.
- Once done, click Add Reward.
- Instead of the coupon configurations above, you’ll need to define a webhook for the custom reward you wish to provide and create an API URL for it.
- Copy and paste it into the Webhook API URL field and test the API to ensure it is working.
- Once done, provide the Points to Redeem.
- Click Add Reward.
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Do our customers need to sign up for the loyalty program if they've already signed up for a store account?
No, they don't. Once the loyalty program is enabled and the widget is embedded within your store or website, it will seamlessly integrate with your store's sign-up process. If your customer is already signed up for a store account and logged in, they ...Program Settings
Admins can easily manage their loyalty program using a range of built-in program settings. Notable settings include: Points expiration Program opt-in settings 1. Points Expiration Encourage continued engagement by automatically expiring participants’ ...Can I remove the text from the loyalty program launcher (widget), keeping only the icon?
Yes, you can. Follow the steps below to remove the post-icon text completely. In Thrive’s system, go to Widget > Text. Scroll down to the Widget Button Text field. Delete the default text and click Save. To learn about the other widget customization ...How do I know if my program is live?
Loyalty Program in Zoho Thrive will stay inactive until enabled. To enable the program: Navigate to Points in the navigation bar on the left. Then toggle on the switch next to the Points program.How do purchase tasks in Zoho Thrive's Points program work?
Make a Purchase: You can use a make a purchase task to reward your loyalty participants for the purchases they make. Each task must be configured with certain points, which will be rewarded for every unit of currency they spend in your store. For ...