Business Hours in Zoho Vertical Studio | Vertical Studio Help Guide

Business Hours

Business Hours in Vertical Studio help you to set a default operational schedule for the subscriber organization. It helps in aligning the workflows and activities with the subscriber organization's working hours.

You can choose from three business hour options:

  • 24 Hours X 7 Days: Operate round-the-clock, every day of the week.

  • 24 Hours X 5 Days: Operate 24/7 for five days, with the flexibility to select two non-working days.

  • Custom Hours: Define specific working hours. You can set the same hours for all working days or customize hours for each day individually.

Additionally, you can set the start day of the week, which affects how next week, current week, and previous week data is displayed in reports, smart filters, and criteria.

Shift Hours 

Shift hours helps you to assign different working schedules to teams or individuals. Check out the shift hours help document to learn more about assigning unique working hours for specific employees.

Packaged Business and Shift Hours Settings

Packaged Business and Shift Hours settings are configured in the developer console and deployed to subscriber organizations during signup or through upgrades. The Business and Shift Hours settings that are configured in the developer console will be included in the next version of the application.

To know more about packaging, please refer to our guide on Components Packaging in Zoho Vertical Studio.

The following table explains the upgrade behavior of an existing packaged Business and Shift Hours settings that are already deployed in the subscriber's organization.

Property
Upgrade Type
Modify Access
Business Hours
Non-Upgradable
Developer Only
Start Day of the Week
Non-Upgradable
Developer Only
Shift Hours and Break Hours
Non-Upgradable
Developer Only
Assign users to shift hours
Non-Upgradable
Developer Only


If Business Hours were not defined in your earlier versions, you can introduce new default Business Hours through an upgrade, as long as the subscribers have not already configured their own Business Hours.

Changes and Impacts

Since Business and Shift Hours Settings cannot be modified, published, and pushed as an upgrade to the subscribers' accounts, there will be no impacts to the existing reports, workflows, and activities in the Subscriber's organization that are associated with the particular Business and Shift Hours.