The Connections area allows you to link Zoho Voice with your desired services, both Zoho and non-Zoho. You can choose from pre-defined Default Services or create your own Custom Services.

What is Zoho Deluge Connections?  

Zoho Deluge Connections allows you to integrate non-Zoho applications with Zoho Voice. This integration enables functionalities beyond native and telephony integrations.

How Does it Work?

• Triggers: Events like calls or SMS messages initiate the connection logic.

• Rules: Define the trigger type (call or SMS) and conditions for service connection.

• Functions: Configure service behavior and expected actions after a trigger. These functions can be predefined or custom-built.

• Connections: Select the service you want to integrate with Zoho Voice. This can be a Zoho service or a non-Zoho service.
  

Benefits of Using Deluge Connections

• Flexibility: Integrate various applications with Zoho Voice, expanding its functionality.

• Customization: Define specific rules and functions to tailor integrations.

• Enhanced Functionality: Leverage Zoho Voice features for non-Zoho applications.
  

Who Should Use This Feature?

• Zoho Voice users with Admin or Super Admin roles.

• Users with a basic understanding of scripting languages like Zoho Deluge or JSON.
  

Getting Started with Deluge Connections

1. Ensure you have a Zoho Voice user with the appropriate permissions.
   

2. Create a connection from Default Services or Custom Services.
   

3. For predefined services, select the service and establish the connection. To know more, click here.
   

4. For custom services, provide the service details, authentication type, and parameter key. To know more, click here.