Deluge integration: About Functions

Deluge integration: About Functions

Functions are the building blocks of Deluge scripts that define the specific actions and behaviors of your Zoho Voice connections. They allow you to customize how your connected services interact with Zoho Voice. You can create your own functions or use pre-defined gallery functions designed to post the event logs to the connected services.


Click here to learn more about the functions offered by Zoho Deluge.

The following are parameters involved in function arguments, organized by module type:

Call module arguments

Arguments (as in the console)

Description

caller_number

Number of the call maker

destination_number

Number of the call receiver/attendee

contact_name

Name of the contact as in the account

call_rating

Rating for the call

call_duration_secs

Duration of the call (in seconds)

formatted_call_duration

Duration of the call in hh:mm:ss format

call_mode

Type of the call. Eg Outgoing call/Incoming call/Missed call

departments

Name of the department involved in the call

agents

Agent(s) involved in the call.
Contains both email ID and name of the agent(s).

call_queues

Call queues involved

call_initiate_time_millis

Time when the call is originally started. The call initiate time and the call answer time might vary, as the answer time to the ringing time differs. (in milliseconds)

call_disconnect_time_millis

Time when the call is disconnected (in milliseconds)

call_answer_time_millis

Time when the call is answered (in milliseconds)

call_hangup_cause

Status of the call disconnection
Possible values:

  • NORMAL_CLEARING

  • NO_ROUTE_DESTINATION

  • RECOVERY_ON_TIMER_EXPIRE

  • NETWORK_OUT_OF_ORDER

  • NORMAL_UNSPECIFIED

power_dialer_name

Name of the Power Dialer campaign

credits_used_call

Credits used during the call

unique_id

Unique ID generated for every call

call_recording_url

URL of the call recording

voicemail_url

URL of the voicemail




SMS module arguments

Arguments (as in the console)

Description

sender_number

Number of the SMS sender

destination_number

Number of the SMS receiver

contact_name

Name of the contact as in the account

agents

Agents involved in the SMS conversation

sms_type

Type of the SMS Eg. Incoming/Outgoing

sms_delivery_status

Status of the SMS delivery Eg. Successful

sms_sent_time_millis

Time when the SMS is sent (in milliseconds)

message_content

Content of the SMS

unique_id

Unique ID generated for every SMS

sms_total_character_count

Total character count used in the SMS

credits_used_sms

Credits used during the SMS




Key functions in Zoho Voice integrations

  • Call-related functions:

    • Initiate calls: Make outbound calls to specific numbers or phone lists.

    • Answer calls: Automatically answer incoming calls based on defined criteria.

    • Hang up calls: End active calls.

    • Transfer calls: Send calls to other agents or departments.

    • Hold calls: Place calls on hold until they're transferred to the relevant agent or department.

  • SMS-related functions:

    • Send SMS messages: Send text messages to specific phone numbers.  

    • Receive SMS messages: Handle incoming SMS messages and trigger actions based on their content.

  • Integration functions:

    • Connect to external services: Integrate with other applications or APIs (e.g., CRMs or messaging platforms).

    • Retrieve data: Fetch data from external systems.

    • Send data: Push data to external systems.

  • Utility functions:

    • Logging: Record information for debugging or analysis.

    • Error handling: Manage exceptions and errors that may occur during script execution.

    • Time and date manipulation: Work with time and date values.

    • String manipulation: Perform operations on text strings.

 

Creating and using functions

  • Custom functions: You can create your own functions using Deluge's scripting language.

  • Built-in functions: Deluge provides a library of pre-defined functions that can be used directly in your scripts.

  • Function parameters: Functions can take input parameters to customize their behavior.

  • Function return values: Functions return values that can be used in other parts of your script.


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