HIPAA Compliance Guide for Zoho Voice

HIPAA Compliance Guide for Zoho Voice

The Health Insurance Portability and Accountability Act (including the Privacy Rule, Security Rule, Breach notification Rule, and Health Information Technology for Economic and Clinical Health Act) ("HIPAA"), requires Covered Entities and Business Associates to take certain measures to protect health information that can identify an individual. It also provides certain rights to individuals. Zoho Voice does not collect, use, store or maintain health information protected by HIPAA for its own purposes. However, Zoho Voice provides certain features (as described below) to help its customers use Zoho Voice in a HIPAA compliant manner.
 
HIPAA requires Covered Entities to sign a Business Associate Agreement (BAA) with its Business Associates. You can request our BAA template by sending an email to legal@zohocorp.com.
 

1. Audit Trial
  

Audit trial allows you to keep a track of your call logs, notes, recordings, voicemails, and messages. You can do that with the Activity Log in Zoho Voice and export it whenever you want. Please check the retention period in section 3.


 

2. ePHI
  

Call notes, recordings, voicemails, and messages are considered as ePHI as they may have health information in them, and they're encrypted. We don't consider any other data as ePHI.

 

In addition to this, the notes, recordings, voicemails, and messages are Encrypted at Transit and Rest making you the only one to view your data.

 

 

 

3. Default Data Retention Period

 

Type of data

Active users

Inactive users

After user deletes data in UI

Call logs

Available forever

 

90 days*

90 days**

 

 

Call notes

Available forever

 

90 days*

90 days**

 

 

Call recordings

Available forever

 

90 days*

90 days**

 

 

Voicemails

Available forever

 

90 days*

90 days**

 

 

Audit logs

Available forever

 

Available forever

Not applicable

Messages

Available forever

 

90 days*

90 days**

 

 

 

* Data is available for 90 days after the account is deleted. If a certain user is deleted from an Org, then the data related to that user will also be deleted from the Org. This data is also available for 90 days after the user is deleted.

 

** When user requests a data backup, Zoho Voice provides the data as a downloadable backup file. Deleted data cannot be added back to the user's Zoho Voice account.

 
Eg: Deleted call logs cannot be added back to the Logs page in Zoho Voice. It can be given only as a downloadable backup file.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now




                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Zoho Voice vs Zoho Telephony

                                                                                                                          Zoho Voice vs Zoho Telephony: Demystified In Zoho One or apps such as Zoho CRM, Desk, Recruit, and Bigin, there are two ways to configure the calling functionality (click-to-call and call pop-up features) using Zoho Telephony. One is using an ...
                                                                                                                        • Zoho Voice SMS REST API

                                                                                                                          Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. OAuth Doc Send SMS Use this API to send SMS POST https://voice.zoho.com/rest/json/v1/sms/send Scope : ZohoVoice.sms.CREATE ...
                                                                                                                        • How to configure Grandstream desk phones with your Zoho Voice account

                                                                                                                          Zoho Voice now enables you to connect your Zoho Voice account with any Grandstream IP-enabled hardphone which are one of the prominent workstations in major call centers. This enables you to easily make and receive Zoho Voice calls using Grandstream ...
                                                                                                                        • Call Disposition in Zoho Voice

                                                                                                                          What is Call Disposition? Call Disposition refers to categorizing or labeling the type, reason, outcome, or status of a call. It helps in tracking and analyzing call outcomes for reporting, future analysis, and workflow optimization purposes. In Zoho ...
                                                                                                                        • How to configure Yealink desk phones with your Zoho Voice account

                                                                                                                          Zoho Voice now enables you to connect your Zoho Voice account with any type of IP-enabled Yealink desk phones which are one of the prominent workstations in major call centers. This enables you to easily make and receive Zoho Voice calls using ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources