HIPAA Compliance Guide for Zoho Voice
1. Audit Trial
Audit trial allows you to keep a track of your call logs, notes, recordings and voicemails. You can do that with the Activity Log in Zoho Voice and export it whenever you want. Please check the retention period in section 3.
2. ePHI
Call notes, recordings and voicemails are considered as ePHI as they may have health information in them, and they're encrypted. We don't consider any other data as ePHI.
In addition to this, the notes, recordings and voicemails are Encrypted at Transit and Rest making you the only one to view your data.
3. Default Data Retention Period
Type of data | Active users | Inactive users | After user deletes data in UI |
Call logs | Available forever
| 90 days* | 90 days**
|
Call notes | Available forever
| 90 days* | 90 days**
|
Call recordings | Available forever
| 90 days* | 90 days**
|
Voicemails | Available forever
| 90 days* | 90 days**
|
Audit logs | Available forever
| Available forever | Not applicable |
* Data is available for 90 days after the account is deleted. If a certain user is deleted from an Org, then the data related to that user will also be deleted from the Org. This data is also available for 90 days after the user is deleted.
** When user requests a data backup, Zoho Voice provides the data as a downloadable backup file. Deleted data cannot be added back to the user's Zoho Voice account.
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