Create Your Account & Add Your Agents
Introduction to Zoho Voice
Creating Your Zoho Voice Account
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Click here to go to the sign up page.
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Enter a username and password.
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Select your country.
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Read our Terms of Use and Privacy Policy and click Sign Up.
Adding Users
2. Click +Add Users at the top-right corner of the page.
Roles in Zoho Voice
- Admins can make and receive calls, and perform all operations in Zoho Voice like a super admin. Admins will be able to view and edit all call logs and recordings for all the purchased numbers.
- If you add the user as a technician, then you will have to assign them at least one phone number so that the user can view the call details and settings for that number and use that number as the default number to initiate calls. If you haven't purchased a number yet, you can assign a number for the user later.
- You can add users as supervisors and assign technicians to them. Supervisors will be able to view the call logs and recordings of the technicians assigned to them.
- Supervisor plus role is similar to supervisor role, but with more privileges related to view/edit/create settings. Check out the privileges in the note below.
All Supervisor Plus users- can remove/update "Supervisors", "Technicians" or "Telephony Agents" under them through their login. However, only the SuperAdmin/Admin(s) can assign the above users under a Supervisor Plus.
- has the permission to create new "Department".
- can view/export their Service org's credit history report.
- will have access to all IVR audio related settings.
- will have access to third-party integration related settings.
- can manage business hour profiles of their service org.
- can add/update Queues.
- can update display name of a purchased number.
- can update outgoing & incoming call configuration of a purchased number.
Setting Up Your Account
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