Zoho Voice - Online Business Phone System | User Guide

Create Your Account & Add Your Agents

Introduction to Zoho Voice

Zoho Voice is a cloud-based business phone system that allows you to make or receive local and international calls from the Zoho Voice web and mobile apps. Add your team members as users in Zoho Voice, purchase voice credits and phone numbers, configure IVRs or assign phone numbers to individual users, and you're good to go. You can make and receive calls using the dial pad in Zoho Voice.

Creating Your Zoho Voice Account

If you are new to Zoho and want to use Zoho Voice as your cloud-based business phone system, you will need to follow these steps:
  1. Click here to go to the sign up page.
  2. Enter a username and password.
  3. Select your country.
  4. Read our Terms of Use and Privacy Policy and click Sign Up. 
You can also sign in using Google, Yahoo, Office365, Facebook, LinkedIn, Twitter, or Slack.
If you already have a Zoho Org account and you are the Super Admin of the account, you can log in to Zoho Voice using the login credentials for that account. If you are not the Super Admin, please ask your Super Admin to add you to the Zoho Voice service so you can use it.


Adding Users

Once you have created your account, you can start adding users. These users can log in to Zoho Voice and configure and view different settings according to the privileges they have.
To add a user:

1. Go to Users menu on the left menu bar

2. Click
+Add Users at the top-right corner of the page.
3. Enter the name and email address of the user.
4. Select the Zoho Voice UI language and the time zone from the dropdown boxes.
5. Select the role you want to give to the user.

Roles in Zoho Voice

The four types of user are admins, supervisors, supervisors plus, and technicians. 
  1. Admins can make and receive calls, and perform all operations in Zoho Voice like a super admin. Admins will be able to view and edit all call logs and recordings for all the purchased numbers.
  2. If you add the user as a technician, then you will have to assign them at least one phone number so that the user can view the call details and settings for that number and use that number as the default number to initiate calls. If you haven't purchased a number yet, you can assign a number for the user later. 
  3. You can add users as supervisors and assign technicians to them. Supervisors will be able to view the call logs and recordings of the technicians assigned to them.
  4. Supervisor plus role is similar to supervisor role, but with more privileges related to view/edit/create settings. Check out the privileges in the note below.
6. Click Save once you are done adding the user. This will trigger an email invite to the user. The user can then join the organization you setup as the superadmin with just a single click.

All Supervisor Plus users
  • can remove/update "Supervisors", "Technicians" or "Telephony Agents" under them through their login. However, only the SuperAdmin/Admin(s) can assign the above users under a Supervisor Plus.
  • has the permission to create new "Department".
  • can view/export their Service org's credit history report.
  • will have access to all IVR audio related settings.
  • will have access to third-party integration related settings.
  • can manage business hour profiles of their service org.
  • can add/update Queues.
  • can update display name of a purchased number.
  • can update outgoing & incoming call configuration of a purchased number.

Setting Up Your Account

Check out this Guide to configure all settings and start making calls.

    Zoho CRM Training Programs

    Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

    Zoho CRM Training
      Redefine the way you work
      with Zoho Workplace

        Zoho DataPrep Personalized Demo

        If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

        Zoho CRM Training

          Create, share, and deliver

          beautiful slides from anywhere.

          Get Started Now

            Zoho Sign now offers specialized one-on-one training for both administrators and developers.

            BOOK A SESSION

                        Still can't find what you're looking for?

                        Write to us:  support@zohoforms.com



                          Manage your brands on social media

                              Zoho Marketing Automation

                                Zoho Sheet Resources


                                    Zoho Forms Resources

                                      Secure your business
                                      communication with Zoho Mail

                                      Mail on the move with
                                      Zoho Mail mobile application

                                        Stay on top of your schedule
                                        at all times

                                        Carry your calendar with you
                                        Anytime, anywhere

                                              Zoho Sign Resources

                                                Sign, Paperless!

                                                Sign and send business documents on the go!

                                                Get Started Now

                                                        Zoho TeamInbox Resources

                                                                Zoho DataPrep Resources

                                                                  Zoho DataPrep Demo

                                                                  Get a personalized demo or POC

                                                                  REGISTER NOW

                                                                    Design. Discuss. Deliver.

                                                                    Create visually engaging stories with Zoho Show.

                                                                    Get Started Now

                                                                                          • Related Articles

                                                                                          • Zoho Voice vs Zoho Telephony

                                                                                            Zoho Voice vs Zoho Telephony: Demystified In Zoho One or apps such as Zoho CRM, Desk, Recruit, and Bigin, there are two ways to configure the calling functionality (click-to-call and call pop-up features) using Zoho Telephony. One is using an ...
                                                                                          • How to launch power dialer campaigns in Zoho Voice?

                                                                                            Getting started To get started with the power dialer, follow these steps: Create a new campaign. Import contacts for the campaign. Customize the campaign. Launch the campaign. 1. Create a new campaign To create a new outbound call campaign: Select ...
                                                                                          • How to configure Grandstream desk phones with your Zoho Voice account

                                                                                            Zoho Voice now enables you to connect your Zoho Voice account with any Grandstream IP-enabled hardphone which are one of the prominent workstations in major call centers. This enables you to easily make and receive Zoho Voice calls using Grandstream ...
                                                                                          • Zoho Voice | Announcements

                                                                                             Zoho Voice introduces new call recording profiles  Previously in Zoho Voice, inbound and outbound calls were only recorded automatically. By introducing a new feature, Call Recording Profile, Zoho Voice enables you to record calls either ...
                                                                                          • Frequently Asked Questions | Zoho Voice

                                                                                            1. What is Zoho Voice? Zoho Voice is an online telephony software using which you can purchase phone numbers to make and receive local and international business calls. Zoho Voice uses Zoho's own cloud PBX(Private branch exchange) system at the ...
                                                                                          Wherever you are is as good as
                                                                                          your workplace



                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.


                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.


                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.

                                                                                            CRM Tips

                                                                                            Make the most of Zoho CRM with these useful tips.

                                                                                              Zoho Show Resources