Zoho Voice - Online Business Phone System | User Guide

Create Your Account & Add Your Agents

Introduction to Zoho Voice

Zoho Voice is a cloud-based business phone system that allows you to make or receive local and international calls from the Zoho Voice web and mobile apps. Add your team members as users in Zoho Voice, purchase voice credits and phone numbers, configure IVRs or assign phone numbers to individual users, and you're good to go. You can make and receive calls using the dial pad in Zoho Voice.

Creating Your Zoho Voice Account

If you are new to Zoho and want to use Zoho Voice as your cloud-based business phone system, you will need to follow these steps:
  1. Click here to go to the sign up page.
  2. Enter a username and password.
  3. Select your country.
  4. Read our Terms of Use and Privacy Policy and click Sign Up. 
You can also sign in using Google, Yahoo, Office365, Facebook, LinkedIn, Twitter, or Slack.
If you already have a Zoho Org account and you are the Super Admin of the account, you can log in to Zoho Voice using the login credentials for that account. If you are not the Super Admin, please ask your Super Admin to add you to the Zoho Voice service so you can use it.


Adding Users

Once you have created your account, you can start adding users. These users can log in to Zoho Voice and configure and view different settings according to the privileges they have.
To add a user:

1. Go to Users menu on the left menu bar

2. Click
+Add Users at the top-right corner of the page.
3. Enter the name and email address of the user.
4. Select the Zoho Voice UI language and the time zone from the dropdown boxes.
5. Select the role you want to give to the user.

Roles in Zoho Voice

The four types of user are admins, supervisors, supervisors plus, and technicians. 
  1. Admins can make and receive calls, and perform all operations in Zoho Voice like a super admin. Admins will be able to view and edit all call logs and recordings for all the purchased numbers.
  2. If you add the user as a technician, then you will have to assign them at least one phone number so that the user can view the call details and settings for that number and use that number as the default number to initiate calls. If you haven't purchased a number yet, you can assign a number for the user later. 
  3. You can add users as supervisors and assign technicians to them. Supervisors will be able to view the call logs and recordings of the technicians assigned to them.
  4. Supervisor plus role is similar to supervisor role, but with more privileges related to view/edit/create settings. Check out the privileges in the note below.
6. Click Save once you are done adding the user. This will trigger an email invite to the user. The user can then join the organization you setup as the superadmin with just a single click.

All Supervisor Plus users
  • can remove/update "Supervisors", "Technicians" or "Telephony Agents" under them through their login. However, only the SuperAdmin/Admin(s) can assign the above users under a Supervisor Plus.
  • has the permission to create new "Department".
  • can view/export their Service org's credit history report.
  • will have access to all IVR audio related settings.
  • will have access to third-party integration related settings.
  • can manage business hour profiles of their service org.
  • can add/update Queues.
  • can update display name of a purchased number.
  • can update outgoing & incoming call configuration of a purchased number.

Setting Up Your Account

Check out this Guide to configure all settings and start making calls.

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