How to Create a WhatsApp channel?

WhatsApp Channel

WhatsApp channels offer a powerful platform to engage with customers. With features like interactive messages, media sharing, and automation, you can deliver exceptional customer experiences and boost sales.

Note: You can create a WhatsApp channel only after a successful WhatsApp integration.

Refer to this page to know how to integrate WhatsApp with Zoho Voice.

Steps to create a WhatsApp channel

1. In Zoho Voice console, navigate to the Integration pane, and click on the Instant Messaging tab.

2. Click the Add Channel button to create a new channel.

3. Provide a channel name, associate a number, a new welcome message, and assign agents to the channel.

Note: You can select only one WhatsApp Business Account profile, and you can select up to a maximum of 25 numbers. Each channel is associated with one WhatsApp business phone number.

4. Click Save to create the channel.

Note: Super Admins and Admins are associated to all the channels by default.

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