While renowned for its lightning-fast message delivery, ensuring timely communication with customers, and its support for larger file sizes for sharing between users and agents, Telegram with its unique set of advantages make it a compelling choice for businesses seeking to enhance their customer interactions.

Prerequisites  

The following are the prerequisites for integrating Telegram with your Zoho Voice account:

1. A Telegram account

2. A verified business

Steps to set up a Telegram channel on Zoho Voice

1. Log in to your Zoho Voice account with Superadmin or Admin privileges.

2. Select Integrations from the left menu bar.

3. Switch to Instant Messaging tab.

4. Navigate to WhatsApp and click on the Configure button.

5. To get started, Click on the Add Number button at the top right corner.

6. To get Both Auth Token, follow these steps.
   

1. In your Telegram account, search for the bot named botfather.
   

2. In the chat window, click on the Start button to begin the conversation.
   

3. From the response, select /newbot to create a new bot.
   

4. Choose an appropriate business/channel name for the bot.
   

5. Then, choose a username for the bot (stick to the guidelines as suggested in the chat response).
   

6. A telegram link for the bot, along with the bot auth token is generated.
   

7. Paste the Bot Auth Token in the Add Channel view.

8. Select a Welcome Message from the Auto-response configuration.

9. Associate relevant Agents to the channel and click Save.