Zoho Voice introduces headset integration with Jabra

Zoho Voice introduces headset integration with Jabra

Jabra headsets for Zoho Voice Contact Center


Zoho Voice now offers seamless deeper integration with the renowned premium audio Human Interface Device(HID) vendor, Jabra. With this deeper integration, you can gain seamless interoperability and enjoy greater control over your calls right from your headphones. Experience a new level of convenience and efficiency as you effortlessly manage your calls with enhanced control and precision.

 


Both the Zoho Voice VoIP web client and desktop client can seamlessly integrate with a wide range models, both corded and wireless, offered by Jabra. By installing the appropriate desktop host applications, you can easily connect and utilize various models from these vendors for all the calls handled via the Zoho Voice VoIP client.

 

 

 

How do I configure Jabra headsets with Zoho Voice VoIP client?

 

Follow the steps below to successfully connect and integrate your Jabra headset with the Zoho Voice VoIP client:

  • Login to the Zoho Voice web or desktop VoIP client.

  • On the dialpad, navigate to and click the Settings tab located at the bottom right corner.

  • Scroll down and find the Headphone Integration option, then toggle the button to enable it.

  • Click on the View Config link below.

  • Select Jabra in the Model drop down list box at the top.

  • Now connect your Jabra headset to your computer.

  • To establish a successful connection, download and install  both the Jabra desktop host application as well as the Jabra Chrome browser extension. 

  • Skip the above installations when connecting your Jabra headset to the  Zoho Voice VoIP desktop client as it internally bundled with all the necessary functionalities of the Jabra browser extension and host desktop application.

  • Zoho Voice VoIP client now automatically detects the model and other specifications of your Jabra headset.
  • Additionally, the Status field at the top will indicate whether the configured headset has been successfully connected. For a successful connection, it shows the value "Connected".
  • Now, you can seamlessly control and quickly handle all inbound and outbound calls through the Zoho Voice VoIP client using your hands-on Jabra headset with minimal gestures.

    Which Browsers support Jabra + Zoho Voice headset integration?

     

    Chrome

    Safari

    Edge

    Firefox

    ✔

    ✗

    ✔*

    ✗

     


    Info


    * - To integrate and connect your Jabra headset, it is essential to download and install the Jabra browser extension, which is only available in the Chrome web store. Notably, this Jabra browser extension is fully compatible with Edge browsers as well, there by making the Edge browser support the Jabra headset + Zoho Voice VoIP client integration.

     


     Which operating systems support Jabra + Zoho Voice headset integration?

     

     

    Windows

    Mac

    Linux

    ✔

    ✔

    ✔

     

    Refer to the respective links for:

    Windows
    MacOS
    Linux

     

    Troubleshooting your headset connection failure


    Call controls that can be managed by Jabra headsets

    Usually the call controls, input gestures, device behavior, and other capabilities vary based on the vendor, design, and specific models offered by the vendor. Jabra being renowned for their telephony-friendly features, they offer generic call controls such as attend/reject calls, end calls, hold/unhold calls, mute/unmute, adjusting call volumes, and more.

    Info
    Please contact support@zohovoice.com for further queries.