Zoho Voice - Zoho Recruit Integration

Zoho Voice - Zoho Recruit Integration

Zoho Recruit is a cloud-based talent acquisition solution designed to streamline the recruitment process. It helps businesses connect with candidates through various channels, manage candidate interactions, and track recruitment activities efficiently.

Integrating Zoho Voice with Zoho Recruit helps you manage all candidate communication and records in the recruitment process in one place. 

How to Integrate Zoho Voice with Zoho Recruit?

There are two ways to integrate Zoho Voice with Zoho Recruit.
  1. Native Integration
  2. Telephony Integration

Native Integration:

Native integration offers the flexibility of accessing more features from both applications like:
  1. Making and receiving calls directly from Zoho Recruit using ZDialer.
  2. Adding Call Notes and Call disposition etc from Zoho Voice to be posted in Zoho Recruit for future reference.
  3. Call the candidate directly from Recruit interface via Click-to-Call option and ZDialer brower extension.
  4. Identify candidates quickly with caller information from Zoho Recruit displayed in screen pop-ups.
  5. Keep detailed records of Call logs, recordings, Voicemails etc of Candidates.

How to integrate Zoho Voice and Zoho Recruit via Native Integration:

Follow these steps to connect Zoho Recruit with Zoho Voice using Native Integration:
  1. Log in to your Zoho Voice account.
  2. Navigate to the Integrations Module and select Zoho Recruit from the available integrations.

  3. Click Integrate >> Next. 
  4. Select and Import your team members into Zoho Voice and click Next.

  5. Choose a phone number for your Zoho Recruit account and click Submit to associate it.

  6. Click Complete Integration

Making Calls

1. Using ZDialer Widget:
   - Open the ZDialer widget within Zoho Recruit.
   - Enter the desired phone number or select a contact.
   - Click on the call button to initiate the call.
2. Using ZDialer Browser Extension icon:
   Alternatively, use the ZDialer browser extension to make calls directly from your browser.
3. Click-to-call button:
All Phone numbers in the Zoho Recruit’s Web interface will have a click-to-call button of Zoho Voice to connect with the candidate over the call instantly.
When making or receiving a call using the ZDialer widget in Zoho Recruit, the caller details will be automatically fetched from Zoho Recruit contacts (if available).

Adding Caller Phone Numbers from ZDialer Widget:

While on a call, if the caller's number is not associated with a contact or candidate in Zoho Recruit, you can easily add them using the following steps
  1. Login to your Zoho Recruit account. 
  2. In the Zoho Voice Dialer, select More options >>Apps>> Zoho Recruit.

  3. Click on create new contact or candidate option and hit Save.

Accessing Call Records in Zoho Recruit

1. Login to your Zoho Recruit account
2. Navigate to the To-Dos tab.
3. All call records of the number associated in Zoho Voice, including calls made, received, or scheduled, will be displayed here.



Telephony Integration:

Zoho Telephony (or Phonebridge) is an integration platform to integrate cloud PBX services with Zoho apps. You can integrate Zoho Voice with all Zoho Telephony supported apps in Zoho. In this case, ensure You have activated the Zoho Telephony integration in Zoho Recruit before proceeding to following steps.

How to integrate Zoho Voice and Zoho Recruit via Telephony Integration:

  1. Log in to your Zoho Voice account.
  2. Navigate to Settings >> Zoho Telephony.
  3. Select Zoho Recruit from the list of Zoho products you want to integrate with Zoho Voice.

Agent Import and Configuration:

  1. Once you've selected Zoho Recruit, all your agents from Zoho Recruit will be listed.
  2. Choose the users you want to import into Zoho Voice and click the Import button.
  3. Enter a department name for the selected agents for identification within Zoho Voice.
  4. Optionally, assign outgoing phone numbers to agents during the import or later from the Call Config page.

Importing Users:
Basic Plan: Imported Zoho Recruit agents become licensed users in Zoho Voice, receiving email invitations to join your Zoho Voice account. Assign user privileges (Admin, Supervisor, Technician) as needed.
Standard and Contact Center Plans: Agents imported from Zoho Recruit are added as free Telephony users in Zoho Voice, with limited access. Click-to-call functionality and call pop-ups will be enabled in their Zoho Recruit accounts.

Configuring Incoming and Outgoing Calls:

  1. In Zoho Voice, navigate to the Call Config module.
  2. In the Incoming tab, select agents or queues to receive calls made to assigned phone numbers.
  3. In the Outgoing tab, assign agents to make calls from assigned numbers, specifying Zoho Telephony agents for outgoing calls.

      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsEnterpriseOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceAccessible Forms
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Intake FormsLegalMobile App
                              Form DesignerHRMobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic Forms
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsEncrypted Forms

                              Secure Forms

                              WCAG

                                      Create. Review. Publish.

                                      Write, edit, collaborate on, and publish documents to different content management platforms.

                                      Get Started Now






                                                        You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                            Manage your brands on social media


                                                              • Desk Community Learning Series


                                                              • Digest


                                                              • Functions


                                                              • Meetups


                                                              • Kbase


                                                              • Resources


                                                              • Glossary


                                                              • Desk Marketplace


                                                              • MVP Corner


                                                              • Word of the Day


                                                              • Ask the Experts


                                                                Zoho Sheet Resources

                                                                 

                                                                    Zoho Forms Resources


                                                                      Secure your business
                                                                      communication with Zoho Mail


                                                                      Mail on the move with
                                                                      Zoho Mail mobile application

                                                                        Stay on top of your schedule
                                                                        at all times


                                                                        Carry your calendar with you
                                                                        Anytime, anywhere




                                                                              Zoho Sign Resources

                                                                                Sign, Paperless!

                                                                                Sign and send business documents on the go!

                                                                                Get Started Now




                                                                                        Zoho TeamInbox Resources





                                                                                                  Zoho DataPrep Demo

                                                                                                  Get a personalized demo or POC

                                                                                                  REGISTER NOW


                                                                                                    Design. Discuss. Deliver.

                                                                                                    Create visually engaging stories with Zoho Show.

                                                                                                    Get Started Now









                                                                                                                        • Related Articles

                                                                                                                        • Zoho Voice vs Zoho Telephony

                                                                                                                          Zoho Voice vs Zoho Telephony: Demystified In Zoho One or apps such as Zoho CRM, Desk, Recruit, and Bigin, there are two ways to configure the calling functionality (click-to-call and call pop-up features) using Zoho Telephony. One is using an ...
                                                                                                                        • User Guide for Deluge Integration with Zoho Voice

                                                                                                                          Integrations with Zoho Voice can be processed by native and telephony integration. Native integration posts Voice call logs to Zoho CRM, Bigin, Desk, Recruit, and ServiceDesk Plus. Telephony integration (via Phonebridge) is used to leverage Zoho ...
                                                                                                                        • Frequently Asked Questions | Zoho Voice

                                                                                                                          1. What is Zoho Voice? Zoho Voice is an online telephony software using which you can purchase phone numbers to make and receive local and international business calls. Zoho Voice uses Zoho's own cloud PBX(Private branch exchange) system at the ...
                                                                                                                        • Zoho Voice introduces headset integration with Jabra and Poly

                                                                                                                          Jabra and Poly headsets for Zoho Voice Contact Center Zoho Voice now offers seamless deeper integration with two of renowned premium audio Human Interface Device(HID) vendors, Jabra and Poly. With this deeper integration, you can gain seamless ...
                                                                                                                        • Integrations - Zoho Telephony

                                                                                                                          Integrating Zoho Voice with Zoho Telephony(PhoneBridge) Introduction This integration between Zoho Voice and Zoho Telephony allows you to use calling functionalities of Zoho Voice inside other Zoho applications through Zoho Telephony. Zoho ...
                                                                                                                          Wherever you are is as good as
                                                                                                                          your workplace

                                                                                                                            Resources

                                                                                                                            Videos

                                                                                                                            Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                            eBooks

                                                                                                                            Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                            Webinars

                                                                                                                            Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                            CRM Tips

                                                                                                                            Make the most of Zoho CRM with these useful tips.



                                                                                                                              Zoho Show Resources