Types of Phone Numbers
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Personal
-
Personal Unlimited
-
Local
-
Toll-Free
Personal Number
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A personal number is a direct and user-specific number that can only be assigned to one individual user. These numbers are both country-specific and area-specific, having the capability of handling one call at a time.
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Personal numbers can be used for receiving and making international calls.
-
To purchase a personal number, you must submit:
-
A local address proof for the requested area code.
-
Business Registration Letter.
Note: Some countries may require additional documentation based on local regulations.
Call Charges:
|
Nature of Call |
Inbound Calls |
Outbound Calls |
|
Local |
Free |
Charges apply based on the standard outbound rates for the destination country. |
|
International |
Free |
Charges apply based on the standard outbound rates for the destination country. |
Personal Unlimited
-
A Personal Unlimited Number functions like a personal number, but allows unlimited free local inbound and outbound calls for the assigned user. These numbers are country-specific and can be purchased with the required area code.
-
Personal unlimited numbers can handle only one call at a time.
-
When someone calls your personal unlimited number or you make an outbound call, there are no charges to you. However, the caller or receiver will be charged based on their calling plan.
-
To purchase a personal unlimited number, you must submit:
-
A local address proof for the requested area code.
-
Business Registration Letter.
Note: Some countries may require additional documentation based on local regulations.
Call Charges:
|
Nature of Call |
Inbound Calls |
Outbound Calls |
|
Local |
Free |
Free within specified country. |
|
International |
Free |
Charges apply based on the standard outbound rates for the destination country. |
Local Number
-
Local numbers are similar to personal numbers, but can be assigned to multiple users and can handle multiple calls simultaneously.
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They are typically used by sales and support teams, where a single number can be shared among multiple users through call queues or IVRs (Interactive Voice Response systems).
-
To purchase a local number, you must submit:
-
A local address proof for the requested area code.
-
Business Registration Letter.
Note: Some countries may require additional documentation based on local regulations. Call Charges:
|
Nature of call |
Inbound Calls |
Outbound Calls |
|
Local |
Chargeable |
Chargeable |
|
International |
Zoho Voice will charge standard inbound rates based on the country of the local number. |
Charges apply based on the standard outbound rates for the destination country. |
Toll-Free Number
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Toll-free numbers let the callers/customers call you for free, with all charges billed to you (only you will be charged for incoming calls).
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Incoming call charges for toll-free numbers will be slightly higher than the incoming call rates for local numbers, since the caller is not charged for that call.
-
Toll-free numbers are reachable inside the country only.
Disclaimers:
Outgoing calls are not guaranteed via toll free numbers.
Reachability from other countries is not guaranteed.
-
Toll-free numbers can handle multiple calls at a time, and can be assigned to multiple users.
-
To purchase a toll free number, you must submit:
-
A local address proof for the requested area code.
-
Business Registration Letter.
Note: Some countries may require additional documentation based on local regulations. Call Charges:
|
Nature of call |
Inbound Calls |
Outbound Calls |
|
Local |
Chargeable |
Chargeable |
|
International |
Zoho Voice will charge standard inbound rates based on the country of the local number. |
Charges apply based on the standard outbound rates for the destination country. |
Number Portability
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