Authorization

OAuth Doc

GET CURRENT AGENT'S ONLINE STATUS

Scope : ZohoVoice.agents.READ

Method : GET

URL : https://voice.zoho.com/rest/json/zv/api/agents/onlineStatus

Params: None

Response :

8. {
9.  "code": "200",
10.  "onlineStatus": {
11.      "agentId": "96000000016003",
12.      "onlineStatus": "Available"
13.      },
14.  "status": "SUCCESS"
15. }

UPDATE CURRENT AGENT'S ONLINE STATUS

Scope : ZohoVoice.agents.UPDATE

Method : PUT

URL : https://voice.zoho.com/rest/json/zv/api/agents/onlineStatus

Params 

Response :

5. {
6.  "code": "200",
7.  "message": "success",
8.  "status": "SUCCESS"
9. }

UPDATE MULTIPLE AGENT'S ONLINE STATUS

Scope : ZohoVoice.agents.READ

Method : PUT

URL : https://voice.zoho.com/rest/json/zv/api/agents/overrideOnlineStatus

Params 

Response :

14. {
15.  "status": "SUCCESS",
16.  "code": "200",
17.  "overrideOnlineStatus": [
18.     {
19.       "agentId": "96000000016003",
20.       "status": "success"
21.   },
22.  {
23.      "agentId": "96000000016009",
24.      "status": "error",
25.         "message": "You don't have permission to perform this action. Please contact your admin."
26.  } 
27. }