Zoho Voice Call Logs API

Zoho Voice Call Logs API

Get Call log and Recording/VoiceMail API

Use this API to get recording/voice mail.

Note: 

1. The same API is used for getting voice mail and recording files. Set Boolean value to the below mentioned respective keys to get respective files.

2. Threshold for this url - 30 calls per min and lock period is 10 min.

Authentication:

OAuth Scope: ZohoVoice.call.READ


  GET     https://voice.zoho.com/rest/json/zv/logs


Query Parameters:

from

int

from 

size 

int

size

fromDate

yyyymmdd

from date filter eg : 2022-09-22

toDate

yyyymmdd

to date filter eg : 2022-09-28

agent

single or comma separated values -
onlyNumbers

filter for agent associated calllogs eg : 612000000,612000000

callType

incoming|outgoing|missed|bridged|forward

Fetches calllogs based on the call type filter
Note: default value is ALL call types

numberIds

single or comma separated values -
onlyNumbers

We will keep you posted at this number.

userNumber

onlyNumbers

Filter for number and country,can set just the country code or add it to the number and set the isAllCountry key to false.
eg : userNumber:44
      isAllCountry:false


isAllCountry

boolean

Gets callLogs without country search if value sets to true.

isVoiceMail

boolean

Gets callLogs with voicemail if value sets to true

isRecording

boolean

Gets callLogs with recording if value sets to true

Note: If isVoicemial and isRecording are false all call recordings will be fetch

departmentId

single or comma separated values -
onlyNumbers

filter for department associated calllogs eg : 612000000,612000000

groupIds

single or comma separated values -
onlyNumbers

filter for queue associated calllogs eg : 61200000,612000000


Get Ringing Order of a Call log API

Use this API to get the ringing order of a call log, the response will list the rung agents along with their ring data.

Authentication:

OAuth Scope: ZohoVoice.call.READ



  GET     https://voice.zoho.com/rest/json/zv/logs/queue/ringingOrder


Query Parameters:

logid

single value - unique id of numbers and alphabets

call log id 


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