Zoho Voice Recording API

Download Recording/VoiceMail API

Use this API to download recording/voice mail files.

Note:

1.The same API is used to download both voice mail and recording log files. The filename determines which file to download.

2. Threshold for this url - 30 calls per min and lock period is 10 min

Authentication:

Supports both User and Org OAuth

Scope: ZohoVoice.call.READ

GET https://voice.zoho.com/rest/json/zv/logs/voicerecording

Query Parameters:

recording_filename *	single or comma separated fileNames max-len = 10000	File name to download. eg : recording_filename=1469501_16641882751_1469501.wav,1469501_16641881845_1469501.wav Note: Download limits sets to 10 files and file size to 1 GB.
password	safestring	password configuration, zip file will be download if password has value.
mode	play\|download	Default value is download
zuid	int	Pass the user's zuid when using org oauth, and the value will be set in the criteria to verify whether the user has permission to view the recording file.

Get Batch call log's recording and voicemail API

Use this API to get recording/voice mail.

Note:

1. The same API is used for getting voice mail and recording files. Set Boolean value to the below mentioned respective keys to get respective files.

2. Threshold for this url - 30 calls per min and lock period is 10 min.

3. Maximum download size is 50GB. It will be downloaded in 10 parts, each containing a 5 GB batch will send to user mail if sendMail param sets 'true' and also in the ZohoVoice Notification centre.

4. Max file size limit is 10000 files

Authentication:

OAuth Scope: ZohoVoice.call.CREATE

POST https://voice.zoho.com/rest/json/zv/logs/recording/batch/download

Form Parameters:

fromDate	yyyymmdd	from date filter eg : 2022-09-22
toDate	yyyymmdd	to date filter eg : 2022-09-28
agent	single or comma separated values - onlyNumbers	filter for agent associated calllogs eg : 612000000,612000000
callType	incoming\|outgoing\|missed\|bridged\|forward	Fetches calllogs based on the call type filter Note: default value is ALL call types
numberIds	single or comma separated values - onlyNumbers	We will keep you posted at this number.
userNumber	onlyNumbers	Filter for number and country,can set just the country code or add it to the number and set the isAllCountry key to false. eg : userNumber:44 isAllCountry:false
isAllCountry	boolean	Gets callLogs without country search if value sets to true.
isVoiceMail	boolean	Gets callLogs with voicemail if value sets to true
isRecording	boolean	Gets callLogs with recording if value sets to true Note: If isVoicemial and isRecording are false all call recordings will be fetch
password	safestring	password configuration, zip file will be download if password has value.
departmentId	single or comma separated values - onlyNumbers	filter for department associated calllogs eg : 612000000,612000000
groupIds	single or comma separated values - onlyNumbers	filter for queue associated calllogs eg : 612000000,61200000
sendMail	boolean	zip link will be send to the users mail
recordingFileNames	single or comma separated fileNames	File name to download. eg : recording_filename=1469501_1664188275111194_1469501.wav,14695095_1664188184571227_14695012.wav

Access your files securely from anywhere

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
Offline Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Order Forms for Small Business
No Code Forms	Construction	RSVP tool for holidays
Free Forms	Travel
Prefill Forms	Non-Profit
Intake Forms	Legal
Form Designer	HR
Card Forms	Food
Assign Forms	Photography
Translate Forms	Real Estate
Electronic Forms
Notification Emails for Forms	Alternatives
Holiday Forms	Google Forms alternative
Form to PDF	Jotform alternative
Email Forms CRM Forms Embeddable Forms Drag and Drop form builder HIPAA Forms Encrypted Forms

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho CRM Plus?

Deliver unforgettable customer experiences

ACCESS ZOHO CRM PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

New to Zoho Marketing Plus?

Everything you need to run your marketing

ACCESS ZOHO MARKETING PLUS

Zoho Pagesense Resources

You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.

New to Zoho Survey?

Access Zoho Survey

Latest Feature Updates

Explore our Pricing & Plans

Zoho Survey Resources

Android Mobile Surveys

Insurvey Blogs

Insight Blogs

Tips & Tricks

New to Zoho Social?

Manage your brands on social media

Access Zoho Social

Zoho Desk Resources

Desk Community Learning Series
Digest
Functions
Meetups
Kbase
Resources
Glossary
Desk Marketplace
MVP Corner
Word of the Day

Zoho Sheet Resources

New to Zoho Forms?

Latest Feature Updates

Explore our Pricing & Plans

Zoho Forms Resources

Secure your business

communication with Zoho Mail

Get started

Mail on the move with

Zoho Mail mobile application

Go Mobile

Stay on top of your schedule

at all times

Get started

Carry your calendar with you

Anytime, anywhere

Get started

Latest Announcements

New to Zoho Sign?

Zoho Sign Resources

Sign, Paperless!

Sign and send business documents on the go!

Get Started Now

Zoho SalesIQ Resources

New to Zoho TeamInbox?

Zoho TeamInbox Resources

Connect with us

New to Zoho ZeptoMail?

LEARN MORE

Latest Feature Updates

Zoho DataPrep Resources

New to Zoho DataPrep?

Access Zoho DataPrep

Zoho DataPrep Demo

Get a personalized demo or POC

Design. Discuss. Deliver.

Create visually engaging stories with Zoho Show.

Get Started Now

New to Zoho Workerly?

Access Zoho Workerly

New to Zoho Recruit?

Access Zoho Recruit

New to Zoho CRM?

Signup Now

Access Zoho CRM

Latest Feature Updates

New to Zoho Projects?

Access Zoho Projects

New to Zoho Sprints?

Access Zoho Sprints

New to Zoho Assist?

Access Zoho Assist

New to Bigin?

Signup Now

Access Bigin

Latest Feature Updates

Related Articles
Zoho Voice SMS REST API
Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. OAuth Doc Send SMS Use this API to send SMS POST https://voice.zoho.com/rest/json/v1/sms/send Scope : ZohoVoice.sms.CREATE ...
Zoho Voice vs Zoho Telephony
Zoho Voice vs Zoho Telephony: Demystified In Zoho One or apps such as Zoho CRM, Desk, Recruit, and Bigin, there are two ways to configure the calling functionality (click-to-call and call pop-up features) using Zoho Telephony. One is using an ...
Zoho Voice Call Logs API
Get Call log and Recording/VoiceMail API Use this API to get recording/voice mail. Note: 1. The same API is used for getting voice mail and recording files. Set Boolean value to the below mentioned respective keys to get respective files. 2. ...
Call Disposition in Zoho Voice
What is Call Disposition? Call Disposition refers to categorizing or labeling the type, reason, outcome, or status of a call. It helps in tracking and analyzing call outcomes for reporting, future analysis, and workflow optimization purposes. In Zoho ...
How to configure Yealink desk phones with your Zoho Voice account
Zoho Voice now enables you to connect your Zoho Voice account with any type of IP-enabled Yealink desk phones which are one of the prominent workstations in major call centers. This enables you to easily make and receive Zoho Voice calls using ...