Zoho Voice Call Logs API

Zoho Voice Call Logs API

Get Call logs and Recording/VoiceMail API

Use this API to get recording/voice mail.

Note: 

1. The same API is used for getting voice mail and recording files. Set Boolean value to the below mentioned respective keys to get respective files.

2. Threshold for this url - 30 calls per min and lock period is 10 min.

Authentication:

OAuth Scope: ZohoVoice.call.READ


  GET     https://voice.zoho.com/rest/json/zv/logs


Query Parameters:

from

int

from 

size 

int

size

fromDate

yyyymmdd

from date filter eg : 2022-09-22

toDate

yyyymmdd

to date filter eg : 2022-09-28

agent

single or comma separated values -
onlyNumbers

filter for agent associated calllogs eg : 612000000,612000000

callType

incoming|outgoing|missed|bridged|forward

Fetches calllogs based on the call type filter
Note: default value is ALL call types

numberIds

single or comma separated values -
onlyNumbers

We will keep you posted at this number.

userNumber

onlyNumbers

Filter for number and country,can set just the country code or add it to the number and set the isAllCountry key to false.
eg : userNumber:44
      isAllCountry:false


isAllCountry

boolean

Gets callLogs without country search if value sets to true.

isVoiceMail

boolean

Gets callLogs with voicemail if value sets to true

isRecording

boolean

Gets callLogs with recording if value sets to true

Note: If isVoicemial and isRecording are false all call recordings will be fetch

departmentId

single or comma separated values -
onlyNumbers

filter for department associated calllogs eg : 612000000,612000000

groupIds

single or comma separated values -
onlyNumbers

filter for queue associated calllogs eg : 61200000,612000000


Get Single Call Log

Use this API to get single call log

Authentication:

OAuth Scope: ZohoVoice.call.READ

  GET     https://voice.zoho.com/rest/json/zv/logs/{logId}


Path Parameter:


Type

Datatype

Description

Path

 uuid

log id of the call log 
Eg: 4031966c-2252-4d91-9e18-fae1eb18b4d4


Get Ringing Order of a Call log API

Use this API to get the ringing order of a call log, the response will list the rung agents along with their ring data.

Authentication:

OAuth Scope: ZohoVoice.call.READ


  GET     https://voice.zoho.com/rest/json/zv/logs/queue/ringingOrder


Query Parameters:

logid

single value - unique id of numbers and alphabets

call log id 


      Create. Review. Publish.

      Write, edit, collaborate on, and publish documents to different content management platforms.

      Get Started Now


        Access your files securely from anywhere

          Zoho CRM Training Programs

          Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

          Zoho CRM Training
            Redefine the way you work
            with Zoho Workplace

              Zoho DataPrep Personalized Demo

              If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

              Zoho CRM Training

                Create, share, and deliver

                beautiful slides from anywhere.

                Get Started Now


                  Zoho Sign now offers specialized one-on-one training for both administrators and developers.

                  BOOK A SESSION







                              Quick LinksWorkflow AutomationData Collection
                              Web FormsRetailOnline Data Collection Tool
                              Embeddable FormsBankingBegin Data Collection
                              Interactive FormsWorkplaceData Collection App
                              CRM FormsCustomer ServiceForms for Solopreneurs
                              Digital FormsMarketingForms for Small Business
                              HTML FormsEducationForms for Enterprise
                              Contact FormsE-commerceForms for any business
                              Lead Generation FormsHealthcareForms for Startups
                              Wordpress FormsCustomer onboardingForms for Small Business
                              No Code FormsConstructionRSVP tool for holidays
                              Free FormsTravelFeatures for Order Forms
                              Prefill FormsNon-Profit
                              Forms for Government
                              Intake FormsLegal
                              Mobile App
                              Form DesignerHR
                              Mobile Forms
                              Card FormsFoodOffline Forms
                              Assign FormsPhotographyMobile Forms Features
                              Translate FormsReal EstateKiosk in Mobile Forms
                              Electronic FormsInsurance
                              Drag & drop form builder

                              Notification Emails for FormsAlternativesSecurity & Compliance
                              Holiday FormsGoogle Forms alternative GDPR
                              Form to PDFJotform alternativeHIPAA Forms
                              Email FormsWufoo alternativeEncrypted Forms
                              Accessible FormsTypeform alternativeSecure Forms

                              WCAG

                                          Create. Review. Publish.

                                          Write, edit, collaborate on, and publish documents to different content management platforms.

                                          Get Started Now






                                                            You are currently viewing the help pages of Qntrl’s earlier version. Click here to view our latest version—Qntrl 3.0's help articles.




                                                                Manage your brands on social media

                                                                  Use cases

                                                                  Make the most of Zoho Desk with the use cases.

                                                                   
                                                                    

                                                                  eBooks

                                                                  Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho Desk.

                                                                   
                                                                    

                                                                  Videos

                                                                  Watch comprehensive videos on features and other important topics that will help you master Zoho Desk.

                                                                   
                                                                    

                                                                  Webinar

                                                                  Sign up for our webinars and learn the Zoho Desk basics, from customization to automation and more

                                                                   
                                                                    
                                                                  • Desk Community Learning Series


                                                                  • Meetups


                                                                  • Ask the Experts


                                                                  • Kbase


                                                                  • Resources


                                                                  • Glossary


                                                                  • Desk Marketplace


                                                                  • MVP Corner



                                                                    Zoho Sheet Resources

                                                                     

                                                                        Zoho Forms Resources


                                                                          Secure your business
                                                                          communication with Zoho Mail


                                                                          Mail on the move with
                                                                          Zoho Mail mobile application

                                                                            Stay on top of your schedule
                                                                            at all times


                                                                            Carry your calendar with you
                                                                            Anytime, anywhere




                                                                                  Zoho Sign Resources

                                                                                    Sign, Paperless!

                                                                                    Sign and send business documents on the go!

                                                                                    Get Started Now




                                                                                            Zoho TeamInbox Resources





                                                                                                      Zoho DataPrep Demo

                                                                                                      Get a personalized demo or POC

                                                                                                      REGISTER NOW


                                                                                                        Design. Discuss. Deliver.

                                                                                                        Create visually engaging stories with Zoho Show.

                                                                                                        Get Started Now









                                                                                                                            • Related Articles

                                                                                                                            • Zoho Voice SMS REST API

                                                                                                                              Authorization HeaderKey Description Authorization * Zoho-oauthtoken<space><ACCESS_TOKEN> Accept * Set to application/json. OAuth Doc Send SMS Use this API to send SMS POST https://voice.zoho.com/rest/json/v1/sms/send Scope : ZohoVoice.sms.CREATE ...
                                                                                                                            • Call Disposition in Zoho Voice

                                                                                                                              What is Call Disposition? Call Disposition refers to categorizing or labeling the type, reason, outcome, or status of a call. It helps in tracking and analyzing call outcomes for reporting, future analysis, and workflow optimization purposes. In Zoho ...
                                                                                                                            • Zoho Voice vs Zoho Telephony

                                                                                                                              Zoho Voice vs Zoho Telephony: Demystified In Zoho One or apps such as Zoho CRM, Desk, Recruit, and Bigin, there are two ways to configure the calling functionality (click-to-call and call pop-up features) using Zoho Telephony. One is using an ...
                                                                                                                            • How to launch power dialer campaigns in Zoho Voice?

                                                                                                                              Getting started To get started with the power dialer, follow these steps: Create a new campaign. Import contacts for the campaign. Customize the campaign. Launch the campaign. 1. Create a new campaign To create a new outbound call campaign: Select ...
                                                                                                                            • Zoho Voice Recording API

                                                                                                                              Download Recording/VoiceMail API Use this API to download recording/voice mail files. Note: 1.The same API is used to download both voice mail and recording log files. The filename determines which file to download. 2. Threshold for this url - 30 ...
                                                                                                                              Wherever you are is as good as
                                                                                                                              your workplace

                                                                                                                                Resources

                                                                                                                                Videos

                                                                                                                                Watch comprehensive videos on features and other important topics that will help you master Zoho CRM.



                                                                                                                                eBooks

                                                                                                                                Download free eBooks and access a range of topics to get deeper insight on successfully using Zoho CRM.



                                                                                                                                Webinars

                                                                                                                                Sign up for our webinars and learn the Zoho CRM basics, from customization to sales force automation and more.



                                                                                                                                CRM Tips

                                                                                                                                Make the most of Zoho CRM with these useful tips.



                                                                                                                                  Zoho Show Resources