Zoho Voice Call Logs API

Get Call logs and Recording/VoiceMail API

Use this API to get recording/voice mail.

Note:

1. The same API is used for getting voice mail and recording files. Set Boolean value to the below mentioned respective keys to get respective files.

2. Threshold for this url - 30 calls per min and lock period is 10 min.

Authentication:

OAuth Scope: ZohoVoice.call.READ

GET https://voice.zoho.com/rest/json/zv/logs

Query Parameters:

from	int	from
size	int	size
fromDate	yyyymmdd	from date filter eg : 2022-09-22
toDate	yyyymmdd	to date filter eg : 2022-09-28
agent	single or comma separated values - onlyNumbers	filter for agent associated calllogs eg : 612000000,612000000
callType	incoming\|outgoing\|missed\|bridged\|forward	Fetches calllogs based on the call type filter Note: default value is ALL call types
numberIds	single or comma separated values - onlyNumbers	We will keep you posted at this number.
userNumber	onlyNumbers	Filter for number and country,can set just the country code or add it to the number and set the isAllCountry key to false. eg : userNumber:44 isAllCountry:false
isAllCountry	boolean	Gets callLogs without country search if value sets to true.
isVoiceMail	boolean	Gets callLogs with voicemail if value sets to true
isRecording	boolean	Gets callLogs with recording if value sets to true Note: If isVoicemial and isRecording are false all call recordings will be fetch
departmentId	single or comma separated values - onlyNumbers	filter for department associated calllogs eg : 612000000,612000000
groupIds	single or comma separated values - onlyNumbers	filter for queue associated calllogs eg : 61200000,612000000

Get Single Call Log

Use this API to get single call log

Authentication:

OAuth Scope: ZohoVoice.call.READ

GET https://voice.zoho.com/rest/json/zv/logs/{logId}

Path Parameter:

Type	Datatype	Description
Path	uuid	log id of the call log Eg: 4031966c-2252-4d91-9e18-fae1eb18b4d4

Get Ringing Order of a Call log API

Use this API to get the ringing order of a call log, the response will list the rung agents along with their ring data.

Authentication:

OAuth Scope: ZohoVoice.call.READ

GET https://voice.zoho.com/rest/json/zv/logs/queue/ringingOrder

Query Parameters:

logid

single value - unique id of numbers and alphabets

call log id

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