Handling technical issues

What can I do if I face technical issues during a webinar?

Refer to our Troubleshooting Guide to learn about the issues we have identified and follow the steps to resolve them. If you still need assistance, use the live chat option in your webinar window to reach out to us or send an email to support@zohowebinar.com

For your convenience, here are a couple of common technical issues and the solutions you can try.

A message at the top of your screen saying "Connection to server interrupted"

If you have successfully joined a webinar before you see this message, you can try refreshing your screen. In most cases, this will help your device reconnect properly.
Check if you are using a restricted network if you keep seeing this message. You can whitelist Zoho Webinar in your network settings to overcome this issue.

Echo

If you have enabled "Allow to talk" for any of your attendees, revoke permissions and check whether the echo goes away.

Why am I prompted to download the Zoho Webinar desktop app while starting a webinar?

If you use Mac OS 10.15 Catalina, you need to enable screen recording permissions (from System Preferences) on your Mac to share your screen. This permission must be enabled for the browser or the application that you use. For example, if you use Google Chrome, you need to enable permission for the Google Chrome browser. If you use the Zoho Webinar desktop application you need to enable permission for the Zoho Webinar app. To make this process simpler, we prompt you to download our desktop application so that you’ll only need to enable screen recording permission for Zoho Webinar. Learn more.

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