Domain Verification
Why verify your email domain?
Administrators and Department administrators have the ability to set up, and users can transmit emails from Zoho Webinar using their company's email address. This feature enhances the credibility and authenticity of company communications. However, it's important to note that when Zoho Webinar, a third-party service, sends emails on behalf of users, there is a possibility that these messages might be perceived as spoofing or phishing attempts. In such cases, they could be flagged as spam by the recipient's email services, in accordance with their DMARC (Domain-based Message Authentication Reporting and Conformance) policy. To address this issue, Zoho Webinar incorporates email domain verification through the Domain Keys Identified Mail (DKIM) method.
What is DKIM?
DKIM is an email authentication method that verifies the source of messages using cryptographic signatures. It attaches a signature to each email during transmission, ensuring message authenticity. This prevents email impersonation by spammers and allows third-party services to send emails on behalf of companies without triggering spam alerts.
How DKIM works in Zoho Webinar?
A public key will be published as a TXT record for your domain's DNS Manager, and every outgoing email from Zoho Webinar will have a signature attached to its header, generated using the private key of your domain.
Your recipient's email server will check the email header of each message with the public key stored in your DNS record every time.
This will help email services to verify your domain ownership.
Emails will land in the spam folder of your recipient's mailbox if this verification failed.
For example, When 'Person A,' with the email malcolm@zoho.com, sends a document to 'Person B' using Zoho Webinar, a signature is added to the email header (created using the private key of the domain example.com). The public key of example.com is pre-published as a TXT record in the domain's DNS Manager. 'Person B,' with the email frida@zylker.com, will have their email server authenticate the legitimacy of Malcolm's email using the header and public key stored in Malcolm's DNS record. If the verification succeeds, Malcolm's email will be delivered to Frida's inbox rather than being flagged as spam.
To verify your email domain ownership using DKIM in Zoho Webinar, you need to complete the three steps as mentioned below:
Add domain name
Add TXT record
Verify domain ownership
Add domain name
This step is necessary for Zoho Webinar to recognize your domain, and generate a key (hostname, value) for that domain.
- Navigate to Settings > Email Settings > Domain Management.
- Click Add Domain.
- Enter your domain name. For example, if your email ID is malcolm@zykler.com, the domain name to be entered is zykler.com
- Click the Generate Key button. This will generate a hostname and value.
Add TXT record
Sign in to your domain provider's account, such as GoDaddy or namecheap, where your domain's name server is directed.
Access your domain and locate the DNS page. Choose the TXT Method tab within the Domain Verification page.
Generate a TXT record in your DNS, naming it with the host name. You can easily copy the host name from the Host Name field in Zoho Webinar.
Paste the content you copied from the Host Value field in Zoho Webinar into the TXT record value.
Save the newly created TXT record in the DNS Manager.
Go to Zoho Webinar and click Verify
Verify domain ownership
Ensure you have completed adding the TXT record in the DNS Manager.
Click the Verify button in the Domain Management tab in Zoho Webinar.
If the entry has been added correctly, your domain would be marked as verified and emails sent from Zoho Webinar will be signed and verified using the key pairs.
You should not remove this TXT record from your domain hosting console as long as you continue to use that email address in Zoho Webinar. If not your email domain will be marked as not verified again and your emails may land in spam.