Zoho RPA Agent - Frequently asked Questions | Zoho RPA help

Frequently Asked questions

  1. What is an RPA Agent?
    An RPA agent is a software program that you install on your computer to run RPA workflows. It acts as a bridge between your computer and the Zoho RPA server, allowing the server to send commands to your computer and execute workflows on it.

  2. When should you install an RPA Agent?
    All RPA flows require an RPA agent to run. When creating an RPA flow, you must configure an agent to execute the automation.

  3. How do I install the RPA Agent?
    1. Navigate to the Settings page on your Zoho RPA account.
    2. Click Agents then, click Create Agent.
    3. From the Install your agent screen, you can download the agent installation file for your system's architecture.
    4. Run the agent installation file on your computer.
    5. Follow the on-screen instructions to complete the installation process.

  4. Does RPA Agent have to be installed on all machines where the automation need to be executed?
    Yes.

  5. Do I need RPA Agent to be installed for Web Automation?
    Yes. All RPA flows will require an RPA agent to run the flow. Web browser actions will require a browser extension to be installed additionally to record the tasks.

  6. Can I undo deleting my agent from Zoho RPA's settings page?
    No, you cannot undo the deletion. However, you can create a new agent. Reinstalling the agent on the machine is not necessary. Right-click on the agent's desktop tray icon, then choose UnRegister Agent. Start the agent and register your agent. 

  7. What happens if my system crashes and is recovered later? Will it affect my flows?
    If you're able to recover your system after the crash, and the agent's files are intact in your system, you can start the agent again. If you're unable to recover your system, you'll just need to install the agent again, using the re-installation key available from Settings > Agents > View Details. You won't have to reconfigure existing flows if you have successfully reinstalled the agent. 

    However, note that any RPA flow using that agent will fail and will not work until the agent is active and is connected.

  8. Do I need to start the agent manually after system reboot?
    No

  9. How do I manage all the agents I have created?  
    You can manage your agents by navigating to Settings > Agents. Here, you can perform actions such as rename, enable auto update, delete, and enable/disable.

  10. Do we have a limit on the number of agents I can install?
    Yes, we do have a limit. Please write to us at support@zohorpa.com to help us understand your requirement and work on the limits. 

  11. I'm getting an "Agent Busy" error, even though I don't see the agent performing any operations. What should I do?
    This error typically occurs when the agent is currently executing a flow or performing an update and you attempt to configure an action using the same agent. To resolve this issue, try the following:
    Wait for a few minutes and try again - Once the agent has finished its current task, it should be available for you to configure new actions. Exit the agent and restart it. This will completely refresh the agent and clear any pending tasks allowing you to configure actions.

  12. How can I retrieve the agent logs to contact support for further debugging assistance in case of issues?
    Depending on your Operating System, please refer to the following help documents to find the log file and attach it to your support request.
  13. How do I manually update the RPA Agent? 
    1. Double click on the RPA Agent desktop tray icon.
    2. If a new version is available, you will see a message "New Version of agent is available. Update now."
    3. Click Update now to update your agent to the latest version.

  14. How do I uninstall the RPA Agent?
    1. Open the Windows Control Panel.
    2. Click Programs and Features or Uninstall a program.
    3. In the list of applications, search for Zoho RPA.
    4. Right-click on Zoho RPA and select Uninstall.
    5. Follow the on-screen instructions to complete the uninstallation process.

  15. How do I resolve connectivity issues with my RPA agent?
    If you are having connectivity issues with your RPA agent, please check the following:
    1. Make sure that your computer is connected to the internet.
    2. Check your proxy server settings to make sure that the firewall on your computer is not blocking the RPA agent from connecting to the server.
    3. Exit and restart your  RPA Agent. If you are still having problems, contact Zoho RPA support at support@zohorpa.com.