【Zoho CRM】ポータル機能のアップデート:UIとポータルの作成フローの変更

【Zoho CRM】ポータル機能のアップデート:UIとポータルの作成フローの変更

ユーザーの皆さま、こんにちは。コミュニティチームの藤澤です。
今回はZoho CRM アップデート情報」の中から、ポータル機能のアップデートをご紹介します。

 

 目次 

  • 概要

  • ユーザーグループの作成フローの変更

  • ユーザーグループ詳細画面内のタブについて

  • 「タブと権限」タブについて

  • 「設定」タブについて

 


 

 概要 

UIとポータルの作成フローが変更されました。ポータルの新機能に先立ち、UIを一部変更しました。タブやオプションの配置を見直し、機能へよりアクセスしやすくなっています。

た、「ポータルユーザーの種類」は今後、「ユーザーグループ」と呼称され、ページ上のボタンも「ユーザーグループを作成する」に変更されます。

 


「ポータルで使用するタブの設定」は、「ポータルのタブの設定」へ名称が変更されました。

 

 


ユーザーグループの作成フローの変更 

①「ポータルユーザーの種類」タブは「ユーザーグループの詳細」に置き換わりました。

②「ポータルのタブの設定」画面に進む前に、メインタブや関連タブを選択できるようになりました。

③ポータルの招待設定も「ユーザーグループの詳細」画面に移動しました。


これまでは、「ポータルで使用するタブの設定」画面では、関連タブの選択を解除してもすべて表示されていました。

今回のアップデートで、メインタブと選択した関連タブのみが表示されるようになり、同じ画面でタブの追加や削除もできるようになりました。



 ユーザーグループ詳細画面内のタブについて 

以前はユーザーグループをクリックすると「設定」タブが表示されていましたが、今回のアップデートで「タブと権限」と「設定」の2つに分割されました。「ユーザー」タブは変更されません。

タブの順序は以下の通りです:

  1. タブと権限

  2. 設定

  3. ユーザー

 

 「タブと権限」タブについて 

「タブと権限」タブでは、必要なタブの設定と権限を行うことができます。
以前「・・・」オプションからアクセスしていた以下の機能は配置が変更されました。

①ポータルへの登録フォームの管理とメールテンプレートのカスタマイズが「設定」タブ内に移動

②招待の設定が、すべてのタブの右上に移動

 


 「設定」タブについて 

新しい「設定」タブには、以下の2つのサブタブがあります(すべての招待がメールで送信される場合)

①ポータルへの登録フォーム:登録フォームの作成・表示・管理を行う

②メールテンプレート:メールテンプレートの表示・カスタマイズ・管理を行う




すべての招待が電話番号で送信される場合SMSテンプレートタブが1つ表示され、作成済みのSMSテンプレート一覧を確認できます。 

 

いかがでしょうか。ポータル機能を利用中のユーザーさんはぜひ試してみてください!

https://zurl.co/jKTM

Info
※適用範囲:全てのユーザー
ポータル機能はエンタープライズプラン|アルティメットプラン| CRM Plus | Zoho Oneをご利用のユーザーに適用されます

……………………………………………………………………………………………………………………

++Zoho オンラインフォーラムに投稿された情報を、いち早くGETしませんか?++

Zoho Japan Community フォーラムの右側「フォローする」ボタンをクリックいただくと、最新の新着投稿やコメントをメールでお送りします。興味のあるサブフォーラムの投稿のみ通知を受け取ることも可能です。

※フォーラムトップから興味のあるサブフォーラムを選択し、「フォローする」をクリックしてください。

コミュニティのイベント情報も当フォーラムでお知らせ予定ですので、ぜひフォローをお願いします!  

      • Recent Topics

      • 'Statement of Accounts does not exist' error received, when creating PO using api in Zoho Inventory

        Here is request json -- JSONString = { "date": "2019-09-24", "purchaseorder_number": "PO-6-1", "delivery_date": null, "delivery_org_address_id": 36221200000056XXX, "vendor_id": 362212000000564XXX, "attention": "Testing", "line_items": [{ "unit": "Pieces", "account_id": 36221200000003XXX, "quantity": 1, "item_id": 362212000000049XXX, "tax_type": "", "tax_name": "", "name": "One HD", "purchase_rate": 85, "tax_percentage": 0, "item_total": 85.00, "tax_id": "", "warehouse_id": 362212000000564XXX }] }
      • Multiple clients in one project

        Hi team, What is the possibility to have more than one client to be linked for one project in the Zoho Books? Our business model is to have a project, and this project have expenses/bills, as well, we issue invoices for this same project to several customers.
      • Support Bots and Automations in External Channels

        Hello Zoho Cliq Team, How are you? We actively use Zoho Cliq for collaboration, including with our external developers. For this purpose, external channels are a key tool since they work seamlessly within the same interface as all of our other channels
      • Workdrive on Android - Gallery Photo Backups

        Hello, Is there any way of backing up the photos on my android phone directly to a specific folder on Workdrive? Assuming i have the workdrive app installed on the phone in question. Emma
      • Rendering PDF to view on page

        My company upload lots of PDF files onto Zoho. But every time we open it, it downloads the file instead of viewing it on the web page. Does Zoho allow uploaded PDF files to be rendered to view on web page yet? I've been trying to use <embed> or <object> but it cannot be loaded.  (similar thread: https://help.zoho.com/portal/community/topic/how-to-open-a-pdf-file-of-a-view-in-preview-mode)
      • Dynamically Fetching Lookup Field Display Value

        I have an audit trail form, Audit_Changes, that tracks old vs new values across different forms. For lookup fields, the old/new value is the ID, but I also need the display value. What's a best practice for dynamically fetching the display value of the
      • Ability to Create New Items When Zoho Trident is Minimized via tray or taskbar icon

        Allow users to create new items (emails, calendar events, tasks, etc.) directly from the system tray icon or by right clicking the task bar icon, even when the window is minimized or not actively running in the foreground. This enables quick access to
      • I can not see Undeliverable emails from my Mass Email Leads activity in CRM

        I am sending email templates and I can not see the Undeliverables? I only receive the "Out of Office" replies and any manual replies from the lead. Can you please let me know where the Undeliverable emails are sent so I can use the information to clean up the database?
      • Select Zoho Contacts as Meeting Participants in Zoho Cliq

        Hello Zoho Cliq Team, We hope you're doing well. We would like to request an enhancement to the meeting scheduling functionality in Zoho Cliq. Current Limitation: When scheduling a meeting in Zoho Cliq, participants can only be selected from: Organization
      • Ability to Select External Users from Participants List When Scheduling Meetings

        Hello Zoho Cliq Team, We hope you're doing well. We would like to request an enhancement to the meeting scheduling experience in Zoho Cliq. Current Limitation when scheduling a meeting in Zoho Cliq: External users can be selected from the list only under
      • Kaizen #212 - Map Dependency Fields in Zoho CRM using APIs

        Hi Everyone!! Welcome back to another week of Kaizen series! Over the past few weeks, we have been addressing your questions and feedback shared through our Kaizen 200th feedback form. Thank you for your continued engagement and thoughtful queries. We
      • Outdated state in mexico

        Hello Zoho team, the drop down to add the state for customers, when they introduce their state in mexico has a city named “Distrito Federal” that name changed many years ago to “ciudad de mexico”. could you please update this so my clients can find the
      • Is anyone using Zoho Flow with airtable?

        I need to build a flow that collects data from airtable and uses some of that data to create folders and files in google drive. I have fully function version of this in zapier and want to migrate to zoho. I am trying to perform a very basic fetch from
      • AI in Zoho Workplace: A Sneak Peek into What’s Coming!

        Hello everyone, We’re super excited to share something we’ve been working on and we want you to be part of it! You may have seen our announcement blog post introducing a major evolution in how AI works within Zoho Workplace. Want to be among the first
      • Display Client Name in Zoho Creator Client Portal Dashboard

        Hello Zoho Creator Team, We hope you are doing well. Zoho Creator recently introduced the option to set a client’s display name in the Client Portal settings, which is very helpful for providing a personalized portal experience. However, there is currently
      • Meet Canvas' Grid component: Your easiest way to build responsive record templates

        Visual design can be exciting—until you're knee-deep in the details. Whether it's aligning text boxes to prevent overlaps, fixing negative space, or simply making sure the right data stands out, just ironing out inconsistencies takes a lot of moving parts.
      • Best way to share/download presentation files in Zoho without losing formatting?

        Hello Zoho Community, I often work with PPT/PDF files in Zoho Docs and share them with colleagues. While PDFs usually give a direct download option, I’ve noticed that PPT/PPTX files sometimes only open in the viewer without a clear download link. Is there
      • Workflow Failure - Notifications

        Good afternoon, I have just experienced an error whereby a Workflow failed, for a reason currently unknown. The problem is that one of my users had to flag this manually (thankfully he's very thorough) and this otherwise would have flown under the radar.
      • Introducing Bin Locations In Zoho Inventory

        Hello users, We are excited to let you know that your wait for the Bin Locations feature has now come to an end! Yes, you heard us right! We are here to introduce the much-awaited Bin Locations now in Zoho Inventory. But before we dive into the feature
      • Error "Invalid client task found corresponding properties" only when triggered from workflow ?

        Hi All, I am facing an error message I never encountered previously: Error in executing On Add - On Load script Error in executing thisapp.get_all_projects_api_call function. Line:(2) Error in executing thisapp.getAccessTokenFromRefreshToken function.
      • How to interpret Campaign report statistics - definitions/explanation

        I am trying to make sure I understand the Campaign report correctly Do you have a list of definitions for: Delivered - it has reached the recipient's inbox Campaign reach - is this the number that have opened the campaign email? Unique Opens Clicks/Open
      • Feature request - pin or flag note

        Hi, It would be great if you could either pin or flag one or more notes so that they remain visible when there are a bunch of notes and some get hidden in the list. Sometimes you are looking for a particular name that gets lost in a bunch of less important
      • Schedule a Call by Date and Time when a specific lead status is selected

        Hi Wanting to create a workflow where a call can be scheduled by date & time when a specific lead status is selected. Can only currently set the date by Due Date - Trigger Date - Plus 'x' day(s) Thanks
      • Zoho CRM's Copy Customization functionality now works across DCs, for customized accounts, and more

        Availability This feature is available in Standard, Professional, Enterprise, and Ultimate editions. These changes have been rolled out to all users in all DCs. For more information, please refer to these help documents: Overview | Instructions Hello
      • How can I bold text on Zoho Forms submit buttons?

        In the old theme builder, I could bold the text on a form's submit button. With the new theme builder, I can only change the text of the header or fields in the form, and not the button itself.
      • Hiding Pre-defined Views

        You can enhance Zoho with custom views - but you cannot hide the pre-defined views. Most users focus on 4 or 5 views. Right now for EVERY user EVERY time they want to move to one of their 4 or 5 views - they have to scroll down past a long list of pre-defined views - we don't use ANY of the pre-defined views. Adding the feature to allow a predefined view to be hidden completely or only visible to certain users would be a big improvement in usability for Zoho CRM. This feature is already available
      • Rich-text fields in Zoho CRM

        Hello everyone, We're thrilled to announce an important enhancement that will significantly enhance the readability and formatting capabilities of your information: rich text options for multi-line fields. With this update, you can now enjoy a more versatile
      • [Integration Edition] Deluge Learning Series – Third-Party Integrations with Deluge | October 2025

        We’re excited to continue this three-month edition of the Deluge Learning Series: Session 1 – Integrating Zoho Apps with Deluge Using Built-In Integration Tasks Session 2 – Integrating Zoho Apps with Deluge Using invokeURL and invokeAPI Session 3 – Third-Party
      • Feature Request: Tag, Search, and Report on Individual Private Comments

        Zoho Desk Team, First, I want to say that we are extensive users of Zoho Desk and it is a core part of our support operations. We rely heavily on the private comments feature for internal communication, knowledge sharing, and maintaining a clear history
      • Zoho CRM Community Digest - August 2025 | Part 2

        Hello Everyone! Here's a quick round-up of handy tips, clever workarounds, and product updates from late August. Product Updates: Meeting Enhancements in Zoho CRM! Track whether a meeting is online, in-office, or at the client’s location using the new
      • Assistance Needed: Ticket Status Not Updating and Sorting by Last Customer Reply in Zoho Desk

        Hello, I’m facing two issues in Zoho Desk that I’d like your guidance on: Ticket Status Not Updating: When a customer replies to a ticket, the status does not change to Reopened. Instead, it remains in Waiting on Customer, even after the customer’s response
      • Round robin

        Hi, I'm trying to set up a round robin to automatically distribute tickets between agents in my team but only those tickets that are not otherwise distributed by other workflows or direct assignments. Is that possible and if so which criteria should I
      • Time Entry Notifications

        Hi All - I have support staff who place notes of their work in the time entry section of Zoho Desk. Is there a specific workflow or setting I need to enable to have the ticket holder updated via email when an entry is saved?
      • Change text in help desk

        Hi, Please let me know how can i change the this text, see screenshot.
      • Customer happiness customisation

        Hi, I was wondering if it's possible to somehow customise to whom and when customer happiness request is sent? Can you enable it only for selected tickets for example based on workflow or any other criteria (customer name, tag or anything else)? Also
      • No Zoho Support Response in Months

        I want to say that I love Zoho FSM, Books, and CRM, but the support is scary bad. About 2-3 months ago, I emailed Zoho FSM support with two specific issues I needed help with, and I have still not received one single response. I also submitted a support
      • Has anyone built a custom AI support agent inside Zoho (SalesIQ/Zobot)?

        Hi all, I’ve been experimenting with building my own AI support assistant and wanted to see if anyone here has tackled something similar within Zoho. Right now, I’ve set up a Retrieval-Augmented Generation (RAG) pipeline outside of Zoho using FAISS. It
      • Null

        If a result is null how do I make it so that a custom error pops up instead of the default error? Can someone write an example as if I were using the script builder?
      • Format a "return" message

        Good day, Is there a way to format the message of the "return" function in CRM deluge script?
      • Change Last Name to not required in Leads

        I would like to upload 500 target companies as leads but I don't yet have contact people for them. Can you enable the option for me to turn this requirement off to need a Second Name? Moderation update (10-Jun-23): As we explore potential solutions for
      • Next Page