Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

Ability to Choose Task List and Add Subtasks When Creating Tasks from Zoho Desk

Hi Zoho Desk Team,
Hope you’re doing well.

We’re using the Zoho Desk–Zoho Projects integration to seamlessly connect customer tickets with project tasks. While the integration works great overall, we noticed two important limitations that affect our workflow efficiency:

  1. Selecting Task List When Creating a Task:
    When we create a new task directly from a Zoho Desk ticket, we can select the relevant Project, but there’s currently no option to select the Task List within that project. As a result, all tasks created via Desk are automatically added to the “General” task list.

    We would like to request the ability to choose the target Task List during task creation from Zoho Desk.

  2. Creating Subtasks from Zoho Desk:
    It would also be extremely useful if, when creating a task from Zoho Desk, we could choose an existing parent task in Zoho Projects and add a subtask under it.
This would help our teams better organize and link smaller follow-up actions directly to the main project tasks - all without leaving Zoho Desk.

Adding these two capabilities will significantly improve coordination between support and project teams, allowing agents to accurately categorize and structure their project work from within Zoho Desk.

Thank you very much for considering these enhancements, and for continuously improving the Zoho Desk and Zoho Projects integration.

Best regards,
Ram