An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

An Exclusive Session for Zoho Desk Users: AI in Zoho Desk

 A Zoho Community Learning Initiative 

Hello everyone!
This is an announcement for Zoho Desk users and anyone exploring Zoho Desk.  
With every nook and corner buzzing, "AI's here, AI's there," it's the right time for us to take a closer look at how the AI companion works behind the scenes.
AI isn't just a buzzword; the technology does have the potential to transform the way we work. From quick grammar checks to managing timelines, automating repetitive tasks, detecting customer sentiment and urgency, and even recommending the right resources from Knowledge Base or articulating responses, AI helps to make customer service smart and intuitive.
In Zoho Desk, AI is a responsive assistant that helps you make your ticketing smarter and helps you stay ahead. It's time to explore how AI works under the hood: how it senses context, chooses the right actions, and enables you to deliver timely, relevant support without the stress of missed SLAs or escalations.
Let’s dive into the tipping points where AI reshapes service workflows and enables smarter decisions because no one likes tripping on overdue tickets or facing escalations.


Get ready for an exclusive learning on AI in Zoho Desk.

Here's to threes!

3 Distinct Dates | 3 Topics | 3 Unique Agendas

AI in Zoho Desk
August 12 | August 26 | September 23
Session 1: 4:30 AM GMT | 10 AM IST
Session 2: 3:30 PM  GMT | 9 PM IST
Link to Register: AI in Zoho Desk
Notes
Note : This three-day workshop is free to attend.
There will be two Sessions on each of the three days to accommodate different time zones.
Date
Title
Agenda


August 12, 2025


Using AI to Predict and Detect Issues    

  • Automatically tag tickets based on content
  • Zia Notifications
  • Anomaly detection
  • AI suggestions for ticket fields
  • View all AI insights and trends in one place


August 26, 2025

 
      Generative AI and Answer Bot  
  • Understand customer tone, sentiment, and key topics
  • Get quick ticket summaries
  • Writing assistance to help agents write clear responses
  • Generative AI to draft replies


September 23,2025


Zia in Automation 
  • Extract
  • Predict
  • Generate
  • Trigger actions based on customer sentiment
 
Register and join us for an exclusive session with the experts on AI in Zoho Desk.
Best Regards,
Lydia | Zoho Desk.

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