Announcing support for Email Templates and Webhooks - Zoho BugTracker

Announcing support for Email Templates and Webhooks - Zoho BugTracker

We are pleased to announce the support for Email Templates and Webhooks in Zoho BugTracker. They allow you to capture and handle real-time events related to bugs in your project efficiently.

                                                   Email Templates

Till date, you haven't been able to customize the structure of notification mails for various actions on bugs. Mails were sent using default templates only. Now, you have the liberty to create your own Email templates. Here, you can freeze your own content and insert placeholders in the Subject and Body of the mail template. Also, map them to different type of actions on bugs in your project.

Map email templates to notification events:
You can map Email templates when the following events occur.

  • When a bug is created
  • When a bug is assigned
  • When a bug is closed
  • When a bug is reopened
  • When a bug’s status is updated
  • When user picklist is associated
  • When a bug is commented
  • When a bug is deleted

Map email templates to SLA:
You can associate an existing Email Template with an SLA or create a new template and then map it to an SLA based on your need.

Learn more about Email Templates here.

                                                       Webhooks

Data exchange is more fluid when you use webhooks. Because, your application need not poll the server for new updates on a regular basis.Instead, with webhooks, they can listen for new updates to come their way, and perform necessary actions when they receive the updates from the server.

Say, you have to monitor your Zoho BugTracker tool on a regular basis to check for closed bugs and then trigger a test case automation tool manually.The tool will execute test cases for the closed bugs accordingly.This manual intervention delays the test case automation since it needs continuous monitoring to ensure that no bug has been left unnoticed.This delay can be easily ruled out using Webhooks.

Solution:

  • Create a Business Rule with the following specifications.
    • Select Field Update in the Execute On section.
    • Specify the condition , Bug Status is Closed
  • Create a webhook specifying the test case automation tool's API URL and other attributes.
  • Call the webhook from the business rule section and save the setting.
  • From now on, when a bug is closed, (i.e. when "Bug status" field is updated to "Closed") the information is pushed from Zoho BugTracker to the test case automation tool via a simple HTTP GET / POST method to the callback URL.

This process will in turn trigger the tool as expected.
Learn more about webhooks here.

We are excited to hear back from you about these new features. Feel free to share your thoughts by posting a comment below. Happy Bug tracking!

Regards,
Kiruthika.

    • Sticky Posts

    • Announcement: Few goodies in Zoho BugTracker

      Over the last few months we have introduced several features, in Zoho BugTracker, that would enhance your experience. Screen-grabber Color codes for SLA (Service Level Agreement) Affected Milestones and Release Milestones Reorder Bug Fields You can read through Zoho BugTracker Quarterly Tweaks Digest for more information about these features. Prasanna

    • Announcing the New Zoho BugTracker

      We were frequently asked to have bug tracking as a separate, stand-alone product, decoupled from the rest of Zoho Projects - and to make it even more affordable. So we launched Zoho BugTracker a week before, a standalone product that helps teams fix bugs fast. Here's a quick summary of what's new in this release: : Give a structure to how bugs are handled by defining custom workflows Configure severity for the bugs to indicate how much the bug disrupts users from doing their jobs Build a library

    • [Projects 2.0] Import MPP/MPX files into Zoho Projects

      Hi, Checkout the post about importing MPP/MPX files into Zoho Projects . Prasanna Zoho Projects.

      • Recent Topics

      • Clone / Export Popup Design Across PageSense Projects

        Hello Zoho PageSense Team, We hope you’re doing well. We would like to request an enhancement that allows popup designs to be reused across different PageSense projects. Problem Statement: Currently, Zoho PageSense allows popups to be duplicated only

      • Are there settings for hyperlinks?

        Clicking a hyperlinked cell in Sheet creates this little pop-up with the actual hyperlink inside. Is it possible to have a 1-click link where if you click the cell it opens the link directly with no pop-up?

      • Automatically include all ticket attachments in the ticket resolution email

        Hello Zoho Community, We are implementing Zoho Desk in a real customer-facing production environment and have run into a limitation that is becoming a blocking requirement for our clients. The problem When a ticket is closed or resolved, Zoho Desk sends

      • Keep Zoho People Feature Requests in the Zoho People Forum

        Hello Zoho People Product Team, Greetings. We would like to submit a feature request regarding the handling of feature requests themselves, specifically for Zoho People. Issue: Feature Requests Being Moved to Zoho One Zoho People feature requests are

      • Can I write a check in Zoho Books with no associated bill?

        This currently does not seem possible, and I have a client that desperately needs this function if I am able to convert them with Quickbooks. Thank you in advance for your reply. 

      • Finding text within a ticket: Expand All or Search this Ticket

        The auto-collapse feature within a ticket is nice for screen scrolling, however it makes it difficult to find text within the ticket if the email is collapsed. In fact you cannot find text if it is collapsed. I would like to propose a feature that allows

      • Books & Desk. Client mapping

        Hi, I’ve been using Zoho Books for several years and am now looking to improve my customer service. I'm experimenting with Zoho Desk and want to sync and map my client data from Zoho Books. However, it seems that mapping requires both contacts to have

      • String handling

        If I cut a currency string from a quote and try and paste it into the Deal "Amount", it will fail unless I manually delete any commas. Dollar signs are no problem, but comma's seem to fail. Please correct this Input Validation error.

      • Allow Stripe Credit Card and Stripe ACH payment methods to be enabled separately on an invoice.

        I need to be able to pick at the invoice level whether Stripe Credit Card and/or Stripe ACH payment methods are available. Currently, I'm not able to select from the two Stripe payment methods individually on an invoice. However, there are some larger

      • SKUs for Invoices, POs, etc.

        It doesn't appear that one can enable SKU display on invoices, POs, etc. This is problematic, and I don't see a good reason why this shouldn't be an option. Some of our vendors and customers use this in their system. Every other identifier code is available

      • Feature Request - Allow Customers To Pick Meeting Duration

        Hi Bookings Team, It would be great if there was an option to allow customers to pick a duration based on a max and minimum amount of time defined by me and in increments defined by me. For example, I have some slots which are available for customers

      • YouTube Live streaming? how to? Zoom has this feature, built-in. Can't find it on zoho meetings.

        YouTube Live streaming? how to? Zoom has this feature, built-in. Can't find it on zoho meetings.

      • Feature Request - A Way To Search Item Groups

        Hi Inventory Team, I can't find any way to filter or search by fields of Item Groups. It would be great to see that functionality added. I have a use case where a single product might come from 5 or more suppliers and each supplier's item is an Item in

      • Feature Reqeust - Include MPN In Selectable FIelds

        I have noticed that the MPN is not available to show in the list view of Items. Please consider adding it as EAN, UPC and ISBN are all available, so it doesn't make much sense to exclude this similar option. Thanks for considering my feedback.

      • Feature Request - Option To Hide Default System Fields on Items

        Hi Zoho Inventory Team, As far as I know it is not possible to hid some of the defult system fields on Items, such as UPC, MPN, EAN, ISBN. A good use case is that in many cases ISBN is not relevant and it would be an improved user experience if we could

      • Making an email campaign into a Template

        I used a Zoho Campaign Template to create an email. Now I want to use this email and make it a new template, but this seems to be not possible. Am I missing something?

      • Campaigns does not work!

        I am running into so many problems trying to use Zoho Campaigns, that I am seriously considering dropping the app from my (shrinking) list of Zoho applications I actually use. Apart from having to fight the software trying to create a design and email,

      • Feature Request - Make Available "Alias Name" Field In Item List View

        Hi Zoho Inventory Team, I have noticed that the "Alias Name" field does not appear on the list of selectable columns in the Customise Columns feature in the Items module. This would be very useful to see for businesses who are using the Alias Name field

      • product name field issue-n8n

        Hey guys, I have a question. I want to create a new product using the workflow. The problem is with the product name field; I don't know how to fill it in. The workflow starts with retrieving information from the leads table, retrieving links to scrape

      • Unable to produce monthly P&L reports for previous years

        My company just migrated to Books this year. We have 5+ years financial data and need to generate a monthly P&L for 2019 and a monthly P&L YTD for 2020. The latter is easy, but I'm VERY surprised to learn that default reports in Zoho Books cannot create

      • How to filter Packages in zoho inventory api

        Hi Team, I want to perform some tasks in a schedular on the packages which are in "Shipped" state. I tried to use filter_by in my api call but in return I get response as {"code":-1,"message":"Given filter is not configured"} My Api request is as follows

      • CRM

        Is anyone else experiencing this issue? Our company is not moving out of using Gmail's web app. It just has more features and is a better email program than Zoho Mail. Gmail has an extension (Zoho CRM for Gmail) that we're using but we've found some serious

      • Syncing with Google calendar, Tasks and Events

        Is it possible to sync Zoho CRM calendar, task and events with Google Calendar's tasks and events. With the increasing adoption by many major tool suppliers to sync seamlessly with Google's offerings (for instance I use the excellent Any.do task planning

      • How can i view "Child" Accounts?

        It can be very useful in our field of business to know the parent-child account relationship. However, there seems to be a shortcoming in the parent account view: no child account list. How can we view the child accounts per each account?

      • Ability to assign Invoice Ownership through Deluge in FSM

        Hi, As part of our process, when a service appointment is completed, we automated the creation of the invoice based on a specific business logic using Deluge. When we do that, the "Owner" of the invoice in Zoho FSM is defaulted to the SuperAdmin. This

      • Easily perform calculations using dates with the new DATEDIF function

        Hey Zoho Writer users! We've enhanced Zoho Writer's formula capabilities with the new DATEDIF function. This allows you to calculate the difference between dates in days, months, and years. Function syntax: =DATEDIF(start_date, end_date, unit) Inputs:

      • Adding Comments Using Workflows - How to Change User Attributed

        We have worklflows in Desk where a comment is added to a ticket based on certain criteria. It seems that the comment added is always attributed to the user who last edited the workflow. This does not make sense for us because: - It's misleading to other

      • Add Attachment Support to Zoho Flow Mailhook / Email Trigger Module

        Dear Zoho Support Team, We hope you are well. We would like to kindly request a feature enhancement for the Mailhook module in Zoho Flow. Currently, the email trigger in Zoho Flow provides access to the message body, subject, from address, and to address,

      • Conect chat of salesiq with zoho cliq

        Is there any way to answer from zoho cliq the chat of salesiq initiated by customers?

      • Les dernières avancées en saisie de données et collaboration

        Après une année dédiée à la recherche et au développement, notre équipe est prête à dévoiler des améliorations majeures pour Zoho Sheet. Ces nouveautés seront lancées par étapes afin d’en assurer une prise en main optimale. Nous commençons avec des fonctionnalités

      • Rich Text For Notes in Zoho CRM

        Hello everyone, As you know, notes are essential for recording information and ensuring smooth communication across your records. With our latest update, you can now use Rich Text formatting to organize and structure your notes more efficiently. By using

      • Implement Meeting Polls in Zoho Bookings

        Dear Zoho Bookings Support Team, We'd like to propose a feature enhancement related to appointment scheduling within Zoho Bookings. Current Functionality: Zoho Bookings excels at streamlining individual appointment scheduling. Users can set availability

      • Service Account Admin for API Calls and System Actions

        Hello, I would like to request the addition of a Service Account Admin option in Zoho product. This feature would allow API calls and system actions to be performed on behalf of the system, rather than an active user. Current Issue: At present, API calls

      • Please can the open tasks be shown in each customer account at the top.

        Hi there This has happened before, where the open tasks are no longer visible at the top of the page for each customer in the CRM. They have gone missing previously and were reinstated when I asked so I think it's just after an update that this feature

      • How to Customize Task Creation to Send a Custom Alert Using JavaScript in Zoho CRM?

        Hello Zoho CRM Community, I’m looking to customize Zoho CRM to send a custom alert whenever a task is created. I understand that Zoho CRM supports client scripts using JavaScript, and I would like to leverage this feature to implement the alert functionality.

      • Send Whatsapp with API including custom placeholders

        Is is possible to initiate a session on whatsapp IM channel with a template that includes params (placeholders) that are passed on the API call? This is very usefull to send a Utility message for a transactional notification including an order number

      • Add Israel & Jewish Holidays to Zoho People Holidays Gallery

        Greetings, We hope you are doing well. We are writing to request an enhancement to the Holidays Gallery in Zoho People. Currently, there are several holidays available, but none for Israel and none for Jewish holidays (which are not necessarily the same

      • ZO25: The refreshed, more unified, and intelligent OS for business

        Hello all, Greetings from Zoho One! 2025 has been a remarkable year, packed with new features that will take your Zoho One experience to the next level! From sleek, customizable dashboards to an all-new action panel for instant task management, we’ve

      • Introducing Multi-Asset Support in Work Orders, Estimates, and Service Appointments

        We’re excited to announce a highly requested enhancement in Zoho FSM — you can now associate multiple assets with Work Orders, Estimates, and Service Appointments. This update brings more clarity, flexibility, and control to your field service operations,

      • [Product Update] Locations module migration in Zoho Books integration with Zoho Analytics

        Dear Customers, As Zoho Books are starting to support an advance version of the Branches/Warehouses module called the Locations module, users who choose to migrate to the Locations module in Zoho Books will also be migrated in Zoho Analytics-Zoho Books

      • Next Page