App Spotlight : PagerDuty for Zoho Cliq

App Spotlight : PagerDuty for Zoho Cliq


 
App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions.

In today's fast-paced world, seizing every moment is essential for operational success, minimizing downtime, and skillfully handling incidents. Introducing the PagerDuty Extension for Zoho Cliq, a powerful solution that streamlines incident management directly within your communication platform.

Let's examine how this integration effectively manages incidents using an enterprise-grade incident management platform that builds resilience over time.

Why does this integration matter?

Imagine you're a business juggling between multiple services, customers, and deadlines. An unanticipated outage can turn everything into chaos. What you need is:
  • Faster Incident Resolution: The ability to receive real-time bot calls that take immediate action reduces outage and ensures quick service restoration. This is particularly valuable for businesses operating in industries where each second counts, such as healthcare or e-commerce.
  • Improved Team Collaboration: Centralizing incident management within Zoho Cliq allows teams to discuss, strategize, and resolve issues without the need to switch between multiple tools. This approach enhances productivity and minimizes the risk of miscommunication.
  • Data-Driven Decision Making: Service insights enable businesses to analyze incident trends, identify recurring issues, and implement preventive measures. Over time, this practice reduces the frequency of incidents and optimizes service reliability.
  • Increased Customer Satisfaction: Faster resolution times and improved service reliability translate to better customer experiences, strengthening trust and loyalty.  

Trigger, view, and manage incidents

Incident response is an organized approach to addressing and managing an incident. The goal isn't just to solve the incident but to handle the situation to limit damage and reduce recovery time and costs.


  • With the PagerDuty extension, you can quickly view, manage, and monitor incidents directly from the PagerDuty Widget under the Incidents tab, with details like title, urgency, and assignee.
  • Take immediate action by resolving, reassigning, or adding notes to incidents and filtering them based on status for better focus. You can seamlessly switch between services to handle incidents across different teams or projects.
  • Use the /viewincidents slash command to access your incident list in any chat instantly.
Incidents are triggered when an active service (on-call, not disabled, or in maintenance mode) receives an event. They escalate automatically based on the service’s escalation policy, ensuring swift and efficient resolution.
  • Zoho Cliq offers multiple convenient ways to create and trigger incidents! Use the "Create Incident" button in the Incidents tab, transform messages into incidents with the Create Incident message action, or leverage the /incident slash command and Create Incident bot menu action. Simply fill in key details like title, impacted service, assignee, priority, urgency, and description.

Bot Calls


Centralize alerts to improve response times by keeping teams connected and proactive during critical incidents. This can be achieved by mapping Cliq channels to services and enabling bot call alerts. Designate specific users to receive instant notifications. When an incident is triggered, the assigned user will receive an immediate bot call with an automated explanation of the outage that includes the title and nature of the incident.
​
During the call, engineers can quickly take action using intuitive buttons:
  • Acknowledge: Confirm that you've received the alert and are on it!
  • Resolve: Harness the opportunity to tackle and resolve the incident in real-time, cutting down response time significantly.
  • Reassign: If the situation is urgent or the assigned engineer is engaged, you can escalate the alert to senior engineers or reassign it to someone available.


Track and Visualize Service Insights

  • Rapidly monitor service performance and incident trends in the PagerDuty Widget under the Service Insights tab.
  • Essential metrics are displayed in vibrant bar or line graphs, making it easy to grasp service performance. Additionally, you can filter insights by specific dates or compare services to spot trends and identify improvement areas!
  • Track the entire service lifecycle across different services by analyzing incident statuses alongside Priority, Urgency, and Severity. 

The PagerDuty extension for Zoho Cliq would be an essential lifeline for businesses aiming to thrive in today's digital age. From instant alerts to powerful insights, it's a bundle for proactive, precautious and preventive incident management.

Instead of merely reacting to incidents, you can stay ahead of them with Zoho Cliq.


    • Sticky Posts

    • Automating Employee Birthday Notifications in Zoho Cliq

      Have you ever missed a birthday and felt like the office Grinch? Fear not, the Cliq Developer Platform has got your back! With Zoho Cliq's Schedulers, you can be the office party-cipant who never forgets a single cake, balloon, or awkward rendition of

    • Accelerate Github code reviews with Zoho Cliq Platform's link handlers

      Code reviews are critical, and they can get buried in conversations or lost when using multiple tools. With the Cliq Platform's link handlers, let's transform shared Github pull request links into interactive, real-time code reviews on channels. Share

    • App Spotlight : PagerDuty for Zoho Cliq

      App Spotlight brings you hand-picked apps to enhance the power of your Zoho apps and tools. Visit the Zoho Marketplace to explore all of our apps, integrations, and extensions. In today's fast-paced world, seizing every moment is essential for operational

    • Automate your status with Cliq Schedulers

      Imagine enjoying your favorite homemade meal during a peaceful lunch break, when suddenly there's a PING! A notification pops up and ruins your moment of zen. Even worse, you might be in a vital product development sprint, only to be derailed by a "quick

    • Bulk user onboarding for Cliq Channels in a jiffy

      As developers, we frequently switch between coding, debugging, and optimizing tasks. The last thing we want is to be burdened by manual user management. Adding users one by one to a channel is tedious and prone to errors, taking up more time than we could

      • Recent Topics

      • Tip of the Week #71–Auto-move incoming messages to the right inboxes with keywords

        We all know that customer-facing teams, especially your sales and support teams, can’t afford to miss even a single customer conversation. But sometimes, sales queries or support requests can easily get lost in a crowded inbox or even end up in the wrong

      • Clearing Fields using MACROS?

        How would I go about clearing a follow-up field date from my deals? Currently I cannot set the new value as an empty box.

      • Migrating a Zoho Forms form into Zoho Creator

        Hi, How can I migrate my Zoho Forms form into Zoho Creator? Thanks. Truly, Emad

      • Is there any way to recall an email sent using Zoho CRM?

        If an email is sent using Zoho Mail, there is a recall option/functionality that is available to the sender. Is there any way to recall an email if it was sent using Zoho CRM? I can't seem to find that option. Any help would be appreciated.

      • Quick Create needs Client Script support

        As per the title. We need client scripts to apply at a Quick Create level. We enforce logic on the form to ensure data quality, automate field values, etc. However, all this is lost when a user attempts a "Quick Create". It is disappointing because, from

      • is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

        so I have successfully added one Whatsapp number like this from this User Interface it seems I can't add a new Whatsapp Number. I need to add a new Whatsapp Number so I can control the lead assignment if a chat sent to Whatsapp Phone Number 1 then assign

      • Problem with reports due to "Connected" items change - Yes this IS a problem

        Now that the change has been made to use "connected" items I can no longer run the reporting I need in CRM. I should be able to start with Deals as the parent, connect down to the Account (Account_Name) on the deal as the child, then to any child items

      • Zoho sheet desktop version

        Hi Zoho team Where can I access desktop version of zoho sheets? It is important as web version is slow and requires one to be online all the time to do even basic work. If it is available, please guide me to the same.

      • Introducing notifications in the vendor portal

        Imagine this: You're a recruiter working with multiple vendors on a high-volume hiring project. You’ve just updated a job description after a last-minute change from the hiring manager. One of your vendors, however, is still working off the older version

      • CRM limit reached: only 2 subforms can be created

        we recently stumbled upon a limit of 2 subforms per module. while we found a workaround on this occasion, only 2 subforms can be quite limiting in an enterprise setting. @Ishwarya SG I've read about imminent increase of other components (e.

      • LESS_THAN_MIN_OCCURANCE - code 2945

        Hi I'm trying to post a customer record to creator API and getting this error message. So cryptic. Can someone please help? Thanks Varun

      • How to update "Lead Status" to more than 100 records

        Hello Zoho CRM, How do I update "Lead Status" to more than 100 records at once? To give you a background, these leads were uploaded or Imported at once but the lead status record was incorrectly chosen. So since there was a way to quickly add records in the system no matter how many they are, we are also wondering if there is a quicker way to update these records to the correct "Lead Status". I hope our concern makes sense and that there will be a fix for it. All the best, Jonathan

      • Analytics for notes created

        Is there a way I can see how many notes were created per day? Via reporting or analytics?

      • Add Custom Reports To Dashboard or Home Tab

        Hi there, I think it would be great to be able to add our custom reports to the Home Tab or Dashboards. Thanks! Chad

      • No TDS Deduction

        In some of our case, where we are reselling items at the same rate we purchased. In this scenario, Indian IT Law has a provision to request customer not to deduct TDS if the transaction value is same. TDS is paid by us (intermediary reseller) before we

      • Cannot update Recurring_Activity on Tasks – RRULE not accepted

        Hello, I am trying to update Tasks in Zoho CRM to make them recurring yearly, but I cannot find the correct recurrence pattern or way to update the Recurring_Activity field via API or Deluge. I have tried: Sending a string like "RRULE:FREQ=YEARLY;INTERVAL=1"

      • Add image to report...

        Greetings, I send a weekly color coded report via Creator email. I would like to add the legend somewhere in the report. Header, footer where ever. I have the legend saved on Google Drive and can access it via shared link. Sure someone has wanted to add

      • More controls for User Fields in CRM

        Dear All, We are here with a minor but crucial enhancement to the user fields—now set accessibility permissions to the records for user field. User field allows you to extend co-ownership of records to your peers. You can collaborate with them for certain

      • Calls to accounts rather than leads or contacts?

        So..... We have a dilemma and I'm hoping someone has encountered this before and figured out a fix. We have just migrated to Zoho. It's great.....expect for how "Calls" are handled.... We are B2B. We do not use the leads module. A "Lead/Prospect" for

      • Image Upload Field | Zoho Canvas

        I'm working on making a custom view for one of our team's modules. It's an image upload field (Placement Photo) that would allow our sales reps to upload a picture of the house their working on. However, I don't see that field as a opinion when building

      • Power of Automation :: Automated 'Delayed & Closed' Status Update Based on Due Date

        Hello Everyone, A custom function is a software code that can be used to automate a process and this allows you to automate a notification, call a webhook, or perform logic immediately after a workflow rule is triggered. This feature helps to automate

      • Lead Blueprint transition in custom list view

        Hi, Is It possible to insert the Blueprint transition label in a custom Canvas list view? I am using Lead module. I see the status, but it would be great if our users could execute the Blueprint right from the list view without having to enter the detailed

      • Range names in Zoho Sheet are BROKEN!

        Hi - you've pushed an update that has broken range names. A previously working spreadsheet now returns errors because the range names are not updating the values correctly. I've shared a video with the support desk to illustrate the problem. This spreadsheet

      • Has anyone integrated SMS well for Zoho Desk?

        Our company does property management and needs to be able to handle inbound sms messages which create a ticket for Zoho Desk. We then need to be able to reply back from Zoho desk which sends the user an sms message. This seems like a fairly common thing

      • populate email address and name in zoho desk?

        Is it possible to populate the email address and name in the zoho desk widget? We only use it in the context of an authenticated user, so we already know the user's name and email. Thanks,

      • Are there default/pre-built dashboards in Zoho Desk?

        Hi, I am looking for some pre-built dashboard templates in Zoho Desk, similar to what we can find in CRM/Projects, etc Thank you

      • SAP S/4 HANA to CRM Integration - change the SAP Client ID

        Hi I am trying to push the business partners from SAP S/4 HANA to ZOHO CRM module. The SAP Client ID is 421 in my case....kindly let me know how do I specify the sap client because it's a dropdown with specific values as of now. Thanks Ravi Aswani

      • Enable Locations for Expense

        Hi, please enable Locations (ex Branches) for Zoho Expense so that there is consistency between this app and Zoho Books. Thanks in advance.

      • Adding branded signature to tickets reply

        Hi, i am unable to figure out how to add signatures with logo to tickets reply. please advice .

      • Zoho Marketing Automation 2.0 - Landing Page function not working

        Dear Zoho Team, I am working on implementing Zoho Marketing Automation 2.0, and am now looking into the section "Lead Generation". If I open the "Landing Pages" section, I immediately get an Error code: Error: internal error occurred. Can you help me

      • Zoho Mail Android app update: Manage folders

        Hello everyone! In the latest version(v2.9) of the Zoho Mail Android app update, we have brought in support for an option to manage folders. You can now create, edit, and delete folders from within the mobile app. You can also manage folders for the POP

      • How to share ticket numbers across different ticket types

        I'm running an event and have three different ticket types. Add on Event + Main Event - Early bird Main Event only - Early bird Add on Event only - Early bird And Standard class - shown but not available until early bird finishes Add on Event + Main Event

      • Adding Social Media Buttons to Basic Campaigns

        Hi, I'm quote new to using Zoho Campaigns and I can't work out how to add Social Media Buttons into my basic campaign? In MailChimp there's a button that brings the icons into your campaign for you. I've tried adding the social media icons as 'buttons' in Zoho but it's not looking great. Can anyone help? Thanks!

      • Hide Inactive Social Sign-In Providers from Login Screen

        Hello Zoho Team, We hope you are doing well. Currently, Zoho One allows admins to configure security policies and enable or disable Social Sign-In options for third-party providers such as Apple, Google, Microsoft, LinkedIn, Yahoo, Twitter, Facebook,

      • [Free Webinar] AI Agents in Zoho Creator - Creator Tech Connect

        Hello Everyone! We welcome you all to the upcoming free webinar on the Creator Tech Connect Series. The Creator Tech Connect series is a free monthly webinar that runs for around 45 minutes. It comprises technical sessions in which we delve deep into

      • Download All Attached Files

        It would be extremely useful to have "download-all" functionality for downloading files attached to a task, subtask, comment, forum post or hosted in the "Documents" section etc. We've instructed our users to zip multiple files prior to uploading, but of course they forget all the time. Having to download lots of files one-at-a-time off a comment or task wastes a lot of time.

      • unable to send message reason 554 5.1.8 Email outgoing blocked

        unable to send message reason 554 5.1.8 Email outgoing blocked

      • Ship via Carrier Not Working Since Commerce Update

        Since the recent update to the Commerce platform, I can no longer use the ship via carrier function. It will take me to the address screen and let me verify them but when I go to save and move tot he next screen it will not do anything. This is happening

      • automations: Can I execute a step on a specific date?

        I have created a form in Zoho forms, and created a contacts list. I have also begun setting up an automation with the intention of sending the form to the contact list on a specific date every month (via email) for the entire year (essentially sending

      • Zoho Expense - The ability to add detail to a Trip during booking

        As an admin, I would like the ability to add more detail to the approved Trips. At present a requestor can add flights, accommodation details and suggest their preferences. It would be great if the exact details of the trip could be added either by the

      • Next Page