Ask the Experts: Q&A session on GDPR and its compliance in Zoho

Ask the Experts: Q&A session on GDPR and its compliance in Zoho



As 25th of May inches closer, so does the need to be GDPR compliant. Second to ensuring Zoho products are compliant with GDPR, educating our users on it is crucial.

GDPR (General Data Protection Regulation), as we all know, protects data of all individuals, solicits control over personal data within the European Union and addresses the export of data outside the EU.

Zoho has always honored its users right to privacy and protection, and has no necessity to collect and process its users' personal information beyond the requirement of product functionality. Consequentially, the introduction of GDPR has only provided us an opportunity to strengthen our stand on this. This 'Ask the Experts' session this May 10th, invites questions on the 
General Data Protection Regulation in general and with respect to all Zoho products.

You know how this plays out. For the uninitiated, we'll have a panel of product experts set to offer answers. Post your questions as comments to this post.

You can start posting your questions right away. Our experts panel will respond to your questions in real-time here, on this thread, from
 9:00 AM - 3:00 P.M. (CET) on May 10. 


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