Campaign Automation not working

I created a 2-eMail automation and then associated it with a list.
Set up so the first eMail goes out immediately and the next an hour later.
I added a test subscriber to the contact/list that is associated with the automation.

The automation isn't triggering.
I've tried many times and waited hours... no automation eMails are going out.

I spoke with some in customer service who didn't know why this and the social buttons on user profiles don't seem to work properly.
He asked me to send an eMail to support with the issues.
I did.
Received a reply back about the social buttons but nothing about the automation.

SO - I'm posting here.
I really need to get past this particular issue so I can continue setting up my Zoho CRM+.
Can someone please help?