can't add the user and can't sync!

can't add the user and can't sync!

Dear Zoho Team,

I have 2 problems with campaigns as follows:

1. I can not add user razavi[at]chitratrade[dot]com. his account is associated with another organizations. He sent an email to campaigns support team to reveal his association with another company earlier this week but no answer yet!!!

2. I can not edit the defined syncs and can not add new contact sync. when ever I want this to happen, I face this error: EDITION_NOT_SUPPORTED

Best,

Hossein