Celebrating Raksha Bandhan with Zoho Desk: A Bond of Trust, Protection, and Service

Celebrating Raksha Bandhan with Zoho Desk: A Bond of Trust, Protection, and Service



Raksha Bandhan, celebrated across India, symbolizes the sacred bond of protection and affection between siblings.
“Raksha” means protection, “Bandhan” means bond or knot: together, it represents a knot of care and security.
On this occasion, we'd like to honor this spirit by strengthening the bond we share with you, which is built on trust, privacy, and proactive support.
Here are a few highlights of how Zoho Desk ensures you and your customers are protected and empowered.

Data protection and privacy  

Privacy is our priority, whether it is your organizational-level information or the data of your customers. Zoho Desk offers field-level security and encryption in PII fields to protect sensitive customer data. This helps build the sacred trust between you and your customers, ensuring the privacy of the data and information they share.
Moreover, custom layouts can be created with access restrictions for agents within Zoho Desk. In the fields, you can also restrict information from being shared on the Help Centre.

Role-based access and profile permissions

Providing the right level of access to the right people helps prevent issues, ensures secure data handling, and keeps your processes streamlined.
You can handle personal data within forms, tickets, and profiles securely by enabling or disabling permissions in the profiles. Define permissions based on Admin, Agent, or Custom Roles. This helps you control access provided to active agents within Zoho Desk on tickets, knowledge base, community posts, and reports. Maintain confidentiality across departments and teams, even while sharing tickets to different departments. Giving the right level of access to the right people helps you foresee issues beforehand, handle data with confidentiality, and ensure your process flow is neat.

The Community Module

The Community module in Zoho Desk promotes a healthy, collaborative space for sharing opinions, questions, ideas, and challenges, while also opening up for discussions. Users can report issues, find help from one another, thus strengthening bonds with fellow users and experts from the organization. The Community provides a gamified experience with rewards for user participation. The professionalism of this space is maintained by admins, who moderate user posts and comments before content goes live. This setting helps filter spam and off-topic discussions, keeping your brand's image strong.

Audit Logs and Action History

For an organization to run smoothly, it’s essential to anticipate disruptions, loopholes, or setbacks. The audit log feature in Zoho Desk helps you stay prepared.
Action taken by agents with data in Zoho Desk at specific dates and times can be tracked in the audit log, assuring customers that their data is handled securely and that your responses reflect the integrity of the organization. The detailed action history helps you maintain accountability, ensure compliance, and support service-level protection and audits.

Process-level protection

Service Level Agreements (SLAs) within automation help you meet customer deadlines by defining response and resolution times, and by escalating tickets to the appropriate agents, admins, or managers when required. Automatic escalations ensure prompt action before issues impact your customers. Like the Rakhi, which symbolizes commitment, SLAs help you uphold your promises to customers and meet their requirements.

The Raksha Bandhan Parallel  

Just as a Rakhi represents protection and care, Zoho Desk weaves a protective framework around customer relationships. Zoho Desk offers more than just basic security, with features like read receipts to confirm that information has reached the customer, attachment control to protect against malware and risky files, and analytics and dashboards to keep you informed about customer satisfaction and agent performance.   From safeguarding data to ensuring timely resolutions, every feature is designed to earn and maintain customer trust.
We offer to
  • Protect your customer data with robust security features
  • Deliver consistent, empathetic support
  • Empower your agents without compromising on security
  • Strengthen the bond between your brand and your customers
Wishing you a supportive Raksha Bandhan  
May your customer service continue to be as reliable and protective as the bond we celebrate today. With Zoho Desk, we are not just offering support; we offer trust, care, and assurance.
Wishes and Regards, 
Lydia
Zoho Desk team

    • Sticky Posts

    • Register for Zoho Desk Beta Community

      With the start of the year, we have decided to take a small step in making the life of our customers a little easier. We now have easy access to all our upcoming features and a faster way to request for beta access. We open betas for some of our features

    • Share your Zoho Desk story with us!

      Tell us how you use Zoho Desk for your business and inspire others with your story. Be it a simple workflow rule that helps you navigate complex processes or a macro that saves your team a lot of time; share it here and help the community learn and grow with shared knowledge. 

    • Tip #1: Learn to pick the right channels

      Mail, live chat, telephony, social media, web forms—there are so many support channels out there. Trying to pick the right channels to offer your customers can get pretty confusing. Emails are most useful when the customer wants to put things on record. However, escalated or complicated issues should not be resolved over email because it's slow and impersonal.  When you need immediate responses, live chat is more suitable. It's also quick and convenient, so it's the go-to channel for small issues. 

    • Welcome to Zoho Desk Community - Say hello here!

      Hello everyone! Though we have been here for a while, it’s time to formally establish the Zoho Desk Community; we’re really happy to have you all here! This can be the place where you take a moment to introduce yourself to the rest of the community. We’d love to hear all about you, what you do, what company or industry you work for, how you use Zoho Desk and anything else that you will like to share! Here’s a little about me. I am Chinmayee. I have been associated with Zoho since 2014. I joined here

    • Webinar 1: Blueprint for Customer Service

      With the launch of a host of new features in Zoho Desk, we thought it’ll be great to have a few webinars to help our customers make the most of them. We’re starting off with our most talked about feature, Blueprint in Zoho Desk. You can register for the Blueprint webinar here: The webinar will be delivered by our in-house product experts. This is a good opportunity to ask questions to our experts and understand how Blueprint can help you automate your service processes. We look forward to seeing

      • Recent Topics

      • Zoho Desk Limitations

        Good day, all, I would like to know whether others share my frustration with some of Zoho's limitations. Don't get me wrong, I like Desk (and I also have a subscription for Analytics), I have been with them for close to 10 years, and unfortunately, I

      • Item/service subtotal

        Just discovered & really pleased that we can drag to re-order the line items in Sales orders & Invoices, a very nice feature which doesn't seem to be documented? It would be nice to be able to insert a subtotal as a line item to complete this great feature

      • Converting Sales Order to Purchase Order

        Hi All, Firstly, this code works to convert a sales order(SO) to a purchase order (PO) via a button, however I am running into an issue when I convert the SO where the values from the line items are not pulled across from the SO to the PO. The ones in

      • how to Solve Conflict Invoices in Zoho POS

        Hello Team, I am facing a repeated issue in Zoho POS while saving a sale that contains service-based items. My products are intentionally created as Service (Non-Inventory) items because I do not want to track stock for them. However, every time I try

      • All new Address Field in Zoho CRM: maintain structured and accurate address inputs

        The address field will be available exclusively for IN DC users. We'll keep you updated on the DC-specific rollout soon. It's currently available for all new sign-ups and for existing Zoho CRM orgs which are in the Professional edition. Latest update

      • Copy, Paste, Highlighted text

        when i copy paste text it gets highlighted. Fix this.  WTF is with this black highlight ? Fix copy pasting. Some people pay for using this mail service. 

      • Pricing Strategies: #6 Common Mistakes while Configuring Pricing

        "Why does this month's billing feel messy again?" That was the exact line Priya muttered while staring at the spreadsheet full of edited pricing, one-off discounts and mismatched subscription details. Her business was growing, but the pricing machine

      • Publish to LinkedIn via API

        Hi, Is it possible to publish a job opening to LinkedIn (paid job slots) if creating a job opening via api / deluge function? Or is the user required to manually publish via the job boards process? Many Thanks Adrian

      • Future Orders - Due Date

        Hi In my role, I can receive tickets where the work required is requested months in advance. Using a Future Orders option, which I believe was setup under the On Hold status type, hides the Due Date, in all views/ticket etc. Whilst I understand the reasoning

      • FSM - Associating and selecting Contacts based on Service Addresses

        Hi FSM team, I've come across an FSM limitation I wanted to share for improvement. I'm currently configuring FSM for a client who provides heating system install and maintenance services. The are often sub contracted by building management companies to

      • 日本語フォントの選択肢拡充についての要望

        日本語フォントの選択肢がとても少ないと感じたことはありませんか？ 多くのアプリ（たとえば Invoice）ではフォントが1種類しかなく、正直あまり使いやすい・見た目が良いとも言えません。 そろそろ、もっと多くの日本語フォントを追加してほしい、そしてすべてのアプリで同じフォント選択肢を使えるようにしてほしいと、私たちユーザーが声を上げる時期だと思います。 ご存じのとおり、現状ではアプリごとにフォント周りの仕様にほとんど一貫性がありません。 みなさん、一緒に要望を出していきましょう！

      • Do Unpublished Products in Shopify Sync to Zoho POS?

        Will an unpublished product in Shopify sync to Zoho POS? I would like to know how Zoho POS handles products that are in draft/unpublished status in Shopify.

      • Problem in Zoho POS frontend ERP.

        We are facing some difficulties in our billing and inventory processes and require your support to resolve them at the earliest. Customer Advance Payments We receive advance payments from customers for upcoming sales. Please guide us on how to record

      • How to create estimates/Invoices with sub-totals

        Every other accounting package can create estimates and invoices with Sub-totals. How can I do that in ZohoBooks?

      • Categorize Items with Item Headers

        Hello customers, Did you ever want to classify items based on specific categories to help your customers understand your invoice better? With the new Item Header feature, you can easily categorize items in your invoices and estimates and give them a common title.  Item Headers are available in the Invoices, the Recurring Invoices and the Estimates module. It can be carried forward from estimates to invoices at the time of converting the estimates.  To add an item header: Go to the Estimates, Invoices

      • Emails sent through Bigin are not posting in IMAP Sent folder

        I have set up my email to work from within Bigin using IMAP.  I am using IMAP so I can sync my email across multiple devices - phone / laptop / desktop / iPad / etc.  I want all my emails to populate my email client (outlook & iphone email) whether or

      • Ask the Experts 26: Brighten every customer interaction with Zoho Desk all year long

        Hello everyone, Greetings and welcome to Ask the Experts 26. As we wrap up 2025, we are excited to invite you to the 26th episode of our Ask the Expert series. 🎄The Merry Metrics Edition = Best of Zoho Desk [Best Practices + Holiday Automation + Year-End

      • Painfully Slow Zoho mail

        Since yesterday Zoho Mail seems to have starting functioning very slowly and having a few bugs. It's slow to open mails, slow to send, slow to change between email accounts. Sometimes clicking on a particular folder (eg Sent folder) stops working and

      • Study in Netherlands for International Students – Admission, Costs, Visa & Experience

        Dutch university fees are an important factor for anyone planning to study in Netherlands, especially international students comparing costs across Europe. Tuition varies depending on nationality, program type, and whether you choose a research university

      • GPS tracking only or Check out facility

        Dear Team, Zoho CRM is quite robust CRM but till date i was waiting for the feature of having GPS tracking of Sales employees which is a common demand by all customers for thier field sales executives. We cover them by saying that CRM provides Checkin

      • Can I use a Standalone CRM Function as the Callback URL For Async Export Data API?

        I am creating an export job using this API https://www.zoho.com/analytics/api/v2/bulk-api/export-data-async/create-export/view-id.html There is a "callbackUrl" key in the CONFIG object. I tried copying the URL for a standalone function in CRM which can

      • Discount on the transaction level in POS

        "Is it possible to apply a discount on the total bill before tax in Zoho POS?" I want to apply a discount on the total transaction amount in Zoho POS, but the discount should be calculated before the taxes are applied. Is there an option to do this in

      • Zoho DataPrep switching Date Format

        When using a pipeline that is importing Zoho Analytics data into Zoho DataPrep, the month and day of date fields are switched for some columns. For example, a Zoho Analytics record of "Nov. 8, 2025" will appear in Zoho DataPrep as "2025/08/11" in "yyyy/MM/dd"

      • Create Tasklist with Tasklist Template using API v3

        In the old API, we could mention the parameter 'task_template_id' when creating a tasklist via API to apply a tasklist template: https://www.zoho.com/projects/help/rest-api/tasklists-api.html#create-tasklist In API v3 there does not seem to be a way to

      • Introducing Dedicated Modules for Plans, Addons, and Coupons in Zoho Billing

        We’ve enhanced the way you manage Plans, Addons, and Coupons in Zoho Billing. Previously, all three grouped together under Subscription Items. Now, each one has its own dedicated module, giving you a cleaner and more intuitive experience. This update

      • Send Automated WhatsApp Messages and Leverage the Improved WhatsApp Templates

        Greetings, I hope all of you are doing well. We're excited to announce a major upgrade to Bigin's WhatsApp integration that brings more flexibility, interactivity, and automation to your customer messaging. WhatsApp message automation You can now use

      • Gain control over record sharing with portal users through our new enhancement: criteria-based data exposure

        Dear Customers, We hope you're well! Portals is a self-service avenue through which your clients can access and manage their direct and related data in Zoho CRM. This empowers them to be more independent and enables them to experience a sense of transparency

      • Jobs at multiple locations

        Hi A lot of times we have same job open at multiple locations. So I would like an option where we can create a job and choose multiple locations. Currently we have to create individual jobs for each location. If we can create one job and mention multiple

      • From Zoho CRM to Paper : Design & Print Data Directly using Canvas Print View

        Hello Everyone, We are excited to announce a new addition to your Canvas in Zoho CRM - Print View. Canvas print view helps you transform your custom CRM layouts into print-ready documents, so you can bring your digital data to the physical world with

      • Passing the CRM

        Hi, I am hoping someone can help. I have a zoho form that has a CRM lookup field. I was hoping to send this to my publicly to clients via a text message and the form then attaches the signed form back to the custom module. This work absolutely fine when

      • Tag Adding Option in Kanban Card Customization Bigin CRM Mobile App

        I would like to request an option to add and display tags on Kanban cards in the Bigin CRM mobile app. This feature would make it easier to categorize deals and quickly identify priorities while working on the go.

      • Empowered Custom Views: Cross-Module Criteria Now Supported in Zoho CRM

        Hello everyone, We’re excited to introduce cross-module criteria support in custom views! Custom views provide personalized perspectives on your data and that you can save for future use. You can share these views with all users or specific individuals

      • Canva Integration

        Hello! As many marketing departments are streamlining their teams, many have begun utilizing Canva for all design mockups and approvals prior to its integration into Marketing automation software. While Zoho Social has this integration already accomplished,

      • Ticket Status email

        Good day, This was discussed in the past, but it would be helpful if we could have the system assign a custom response to a status. We have various statuses for tickets, e.g. "closed due to no response", or "Pending Status", it would be helpful for the

      • WhatsApp Voice Message Sending Option in Bigin CRM

        I would like to request a feature that allows users to send WhatsApp voice messages directly from Bigin CRM. This would help improve communication efficiency and make it easier for teams to respond quickly to customer inquiries.

      • CRM: hosting a single html file in Zoho and displaying it as a widget

        I have seen that CRM offers the option of uploading a web project to Zoho itself and displaying it as a widget in CRM. The instructions then talk about setting a development environment with Node and developing an application to upload to Zoho. But I

      • Synchronise item image between Zoho Commerce and Zoho Books/Inventory/CRM

        Here is a blindingly simple idea to tie several Zoho products together. Zoho - please include a method to synchronise the item image (or images) from one Zoho application to another. For example, if you upload an item image in Zoho Inventory, a user should

      • How to change position button transtition of Blueprint?

        Hi Everyone, Look at my screenshoot, it is possible move the reject button to the right? I couldn't find that setting in the blueprint. Thank you.

      • Marketer’s Space - WhatsApp Pricing Update: What Marketers Need to Know and Do

        Hello Marketers, Welcome back to Marketer’s Space! WhatsApp made changes to their pricing model on July 1, 2025, moving from conversation-based pricing to a per-message pricing model. This week’s post focuses on what these changes mean for your WhatsApp

      • Multi file upload

        Hi, I just wonder if one could upload multiple files in one shot, say between one and three files, without adding multiple File Upload fields? Thanks, Alalbany

      • Next Page