Allow Email Attachments to Be Opened Directly in Zoho CRM

Hi all,

It would be very helpful if attachments linked to an email in Zoho CRM could be clicked and opened directly from the email preview.

Currently, the attachment names are displayed, but the experience of viewing them is unnecessarily limited. Users should be able to simply click an attachment to preview or open it without having to download it first or leave the email.

This would make reviewing customer documents, quotes, invoices, photos, and PDFs much faster and improve the overall email experience inside CRM.

Moderation update (17 September 2026): Previewing email attachments without downloading them has been taken up as a feature request and is on our roadmap. This covers both cases raised in the community: previewing attachments on an email, and previewing attachments on a draft in the email composer. We'll post an update on this thread as work progresses.

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