Condolences and Prayers Following the Ahmedabad Plane Crash

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• WhatsApp pricing changes: Pay per message starting July 1, 2025

  Starting July 1, 2025, WhatsApp is shifting from conversation-based pricing to per-message billing. That means every business-initiated message you send will count. Not just the first one in a 24-hour window. Pricing updates on the WhatsApp Business Platform

• Zoho Desk Partners with Microsoft's M365 Copilot for seamless customer service experiences

  Hello Zoho Desk users, We are happy to announce that Zoho Desk has partnered with Microsoft's M365 to empower customer service teams with enhanced capabilities and seamless experiences for agents. Microsoft announced their partnership during their keynote

• Live Webinar - Work smarter with Zoho Desk and Zoho Workplace integration

  Hello customers! Zoho Desk and Zoho Workplace are coming together for a webinar on 14th May, 2024. Zoho Workplace is a suite of productivity apps for email, chat, docs, calls, and more at one single place. Zoho Desk is closely integrated with a few tools

• Apple iOS 17 and iPadOS 17 updates for Zoho Desk users

  Hello Zoho Desk users! Apple recently announced the release of iOS 17 and iPad OS 17. These latest OS updates will help you stay productive and efficient, through interactive and seamless user experiences. Zoho Desk has incorporated the updates to help

• Zoho Desk Cheat Sheet For The Year-End

  Check out these Zoho Desk best practices to end this year on a high and have a great one ahead! #1 Set Business (Holiday) Hours - If you have limited working hours, please make sure you restrict your business hours or set them as holidays for the coming days. Let your customers know when you will, and won't, be available. #2 Update the Annual Holiday List - Check the holidays for the new year and update the holiday schedule. Usually, holidays from the current year will be carried over for the next

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• On click of the Blueprint transition (Qualified or Not Qualified), the 'Convert' option should be enabled in the Lead module.

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• Adding bills from docs *** Internal Error ***

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• How to start fresh after many years of using Zoho Books without deleting everything and creating a new organisation?

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• Excluded transactions in Banking

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• Loan and purchase

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• Zoho Voice & Zoho Recruit/CRM

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• Introducing Zia AI in Zoho Show

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• Plug Sample #10 - Simplify Ticket Management (Zoho Desk) with Chatbots

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• Trigger a field rule when Choice Availability reaches 0

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• Include Article Sync Details in SalesIQ–Desk Integration Notification Email

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• Static Prefill URLs Functionality in the App

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• Naming a Visitor in SalesIQ Messes up First and Last Name

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• Pick List Issues

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• Related activity records for custom modules

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• Upcoming Changes to LinkedIn Parsing in Resume Extractor

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• Why Do My Portal Users Can't See Any Data in Reports

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• Introducing Zoho Commerce 2.0 — It's more than just selling!

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• Product and Service

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• Full Text Customization & Translation in SalesIQ Chat Widget Settings

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• Ability to Initiate WhatsApp Template Messages in Zoho SalesIQ Without Preexisting Chat

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• Set File Upload fields as mandatory

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• Adding a work order for Assets vs. changing the contact person

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• Update Lead Status in Zoho CRM When a Meeting is Booked via Microsoft Bookings

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• SOLVED: Stopping Multiple Invitations when sync with Google Calendar

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• Item Batch Creation/Updation

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• is it possible to add more than one Whatsapp Phone Number to be integrated to Zoho CRM?

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• More context, fewer tabs: View lookup modules' data within a CRM Canvas page

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