Customer plug-in / Remote Sessions Not Connected

Customer plug-in / Remote Sessions Not Connected

Not impressed with the connection issues that have been ongoing recently, customer tries to connect via the Customer plug-in and the session hangs without establishing a stable connection a popup error appears.


Also the same ongoing issues when a customer finally is able to connect we can't share the screen, why is this remote access tool so buggy and have performances issues for 1 hr today wasting time with a customer to connect to a session it's a very unprofessional service we are providing to our customers.


I have had to resort to using free license with Anydesk application to be honest I'm not happy about this, I pay for a annual Enterprise subscription I appreciate the fees are not expensive but the software has way too many bugs and performance issues to be using as a daily remote access tool, we won't be renewing the sub come September 2021 if the service continues to function as current conditions are.

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    • Please read this before making a post!

      Hello all Welcome to Zoho Assist forums. Zoho Assist is the remote support and remote access software from Zoho.  The sub-forums, 'General', 'Instant Remote Support' and 'Unattended Remote Access' that are listed in this forum are only for queries related to Zoho Assist. If you're looking for assistance or support on any other zoho products such as Zoho Mail, Zoho CRM etc., kindly check for the relevant product forum at https://help.zoho.com/portal/en/community/ Thanks in advance. Looking forward