Hi,

 

We lost data in certain fields for certain records over last week. We have over 7,000 records in the database. We run a small e-commerce business and we store customer details, order info, delivery info in the database. On Thursday we lost about 66 records, we re-entered the lost info manually, next day we lost data in over 187 records. Today we lost data in 239 records. This is really frustrating and extremely concerning. We sent e-mail to zoho support but did not get any support.

 

I am not able to figure out what is causing this issue. The pattern is so random each day - for example today I have sales records number,customer name and phone number visible but their e-mail and address details are gone. Yesterday it was only sales rec no. visible but all other details such as name, phone number were gone only shipping and delivery details remained. It is not possible to manually re-enter all the missing data for so many records given that this is happening everyday now.

 

This is a serious issue and we need urgent help. Please take a look.My user id is ashalin08.