Display tag names in status mode views and inside tickets
A similar feature already exists in Zoho CRM and that makes specific module entries easier to identify visually. Please consider implementing something similar in Desk tickets. I got two suggestions but both are related to tags in tickets.
1. Make tag names visible in tickets. At the moment only the number of tags is displayed without the actual names.
2. Make tag names visible in ticket preview information in status modes. At the moment nothing related to tags is displayed. I know you can create custom views based on