Documents won't open

Documents won't open

I literally just downloaded the desktop app, and it won't open a document I'm trying to load. I don't have this issue with any other word processor. It's just stuck like this. I do not want to use the online platform at all, I just want to use the desktop app.


    • Sticky Posts

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      • Specific ListView Canvas on Canvas Home Page Always Loads Most Recent ListView, Not the One Specified

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