I created some alerts to e-mail the contact when the ticket is waiting for client response after X amount of days. The rules and alerts are working fine.

The problem is, since I was the one that created the rule, alert and/or e-mail template, every time that this rule is applied and the e-mail is sent, it is coming as I was the one that sent it. There are some departments that I don't work and it shows as I was the one that sent the e-mail and did the action, but it should be a system process, with no mention to my person. I was just the facilitator creating the rules on Zoho, not necessary the one that is enforcing it.

How can I configure the e-mail ticket alerts to be sent to the contact as system or internal agent instead of the person who created the rule/alert/template?