Entire Network is Offline???

Entire Network is Offline???

Since I came in around 7 CDT this morning, 60 of the 64 computers I manage via Zoho assist have shown as offline; if you try to use the WoL button, you get a pop up that states "Power on failed... since the whole network is offline."

I can access these PCs by other means, not to mention the fact that my inbox isn't exploding with "network down" complaints, so the issue is obviously on the Zoho side.

I've put in a support ticket (at least I think I did, the form was very confusing) and tried the 'contact us' link about 2 hours ago, haven't gotten a response. 

Anyone at least have some information about what's going on, if not a fix? I have a major project coming up this weekend, and if Zoho is down it becomes a work-stoppage issue for me.

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    • Release Notes: Version 1.91, February 2015

      Unattended Access (Beta) is live!   Unattended Access, a feature requested by a lot of our customers is live now. Currently, it's in beta. You can add up to 100 computers per Technician subscription. They can also be accessed by your organization members.  My Computers  list in Zoho Assist home page will  always  display the online status of your unattended computers. You can rename the computers whenever you wish.  Currently, Unattended Access can be configured only for Windows computers. Nevertheless,